Settlement Support and Community Care | Adelaide, Salisbury | Maximum Term - Full-time

- Internal Applicants ONLY, preference will be given to SSACC employees
- Multiple Full-time Maximum Term position to 30 June 2027, based at our Adelaide offices (CBD & Salisbury)
- Provide support to newly arrived clients in settling into Accommodation
- Annual salary is $70,561 + 12% super
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive setting and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role:

The purpose of the Accommodation Officer is to provide support to newly arrived clients in settling into Accommodation on arrival and also finding and securing affordable Long Term Accommodation.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

- Minimum 1 years’ experience in assisting CALD clients to find accommodation
- Demonstrated ability to undertake housing and/or tenancy work and demonstrated understanding of relevant tenancy legislation
- Demonstrated ability to deliver information to small groups, particularly from CALD backgrounds
- Ability to manage realistic client expectations
- Demonstrated ability to work effectively with CALD communities
- Effective interpersonal,



cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as refugee/humanitarian clients and their communities, and volunteers
- Proficiency in a relevant community language desirable (language as applicable to program)
- Sound understanding of current Commonwealth and State policies related to housing, immigration, settlement, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
- Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve / exceed key performance goals
- Strong written communication, report writing and word processing skills
- Organisational and time management skills including the ability to prioritise work and meet deadlines
- Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e-mail and other online products
- Knowledge of and ability to use safe manual handing techniques
- Working knowledge of policies and referral protocols relating to housing and tenancy
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
- Applicants must possess a current valid Driver’s Licence and have access to their own car
- It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (Employee)





Applications for this position will be accepted up to 11:59 PM on Sunday 25 October 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

- Your current resume
- A cover letter addressing the three selection questions outlined below:

1. Describe a situation where you successfully secured accommodation for a client facing significant housing barriers. How did you use your skills and knowledge, professional networks and problem-solving skills to achieve an outcome?
2. Tell us about a time when you had to manage a client's expectations regarding accommodation options or housing availability. How did you communicate difficult information, explore realistic alternatives and maintain a positive working relationship with the client
3. Tell us about a time when you worked with real estate agents, landlords, housing providers or other stakeholders to achieve an accommodation outcome for a client. What challenges did you encounter and how did you address them?

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

Attachments:

- Accom Officer HSP SA Final Feb22 J202203 v1.pdf

📌 Accommodation Officer - SA (Adelaide)
🏢 AMES
📍 Adelaide