Key details

?Collingwood, Melbourne

?$80k - $90k + Super ($89,600 - $100,800 inclusive package)

? Hybrid work

?? Inclusive leave & wellbeing advantages

If you love a clear brief, a well-run budget and the moment a client says "that's exactly what we needed", then this one's for you.

Heads & Tales is looking for an Account Manager to join our Melbourne team. You'll look after a small portfolio of B2B and B2C brands, working with clients and our content, design and production teams to get great work made: on brand, on budget and on time. We're a creative content agency and we've been smart storytellers for over 25 years, because we believe the craft of storytelling can change the world for the better.

This is a hands-on, client-facing role. You'll turn client needs into clear briefs, keep the work and the numbers on track, and report to our Client Partnership Director, with room to grow into a Senior Account Manager remit.

The role

Here's a bit of a snapshot of what's involved in the role:

- Look after your clients - be the day-to-day contact for your brands, building trusted relationships and a real understanding of their business and audiences
- Write briefs people want to work from - agree objectives, budgets and timelines before work starts, then brief our editorial, design, digital, social and production teams clearly
- Keep the work moving - run WIPs, status reports, timelines, approvals and contact reports so there are no surprises for anyone
- Look after quality - check work before it reaches the client so it answers the brief and meets brand, legal and accessibility requirements
- Manage the numbers - look after estimates, budgets, forecasts and monthly invoicing in Productive and ProSpend, and flag scope creep early so client and project margin can be maintained
- Show how the work landed - help pull together client reporting so clients see what their content achieved and where it could go next
- Spot room to grow - bring account growth ideas to the Client Partnership Director and help with research and costings for proposals and pitches
- Collaborate across the network - work alongside strategists, editors, designers and our in-house production studio Sherpa and in-house consultancy Chapter One, plus sister agencies Reload Media, Keep Left and Tide when a project calls for it
- Use AI as a tool, never the author - bring AI into research, meeting notes and project admin so you have more headspace for clients,



while the judgement and the final call stay with you

Who we think would be a good fit

We think the person who would thrive in this role is someone with:

- Around 2 - 4 years of hands-on account or client management experience, ideally in a content, creative or integrated agency (publishing, PR and brand-side routes are just as welcome)
- An eye for detail and real satisfaction in a project that lands on time, on budget and better than expected
- A way with people that builds trust: you listen, follow through and tell clients the truth early
- Comfort with estimates, budgets and forecasts, and curiosity about how an agency makes money
- A point of view on owned media, especially around great content and an instinct for what people actually choose to engage with
- A proactive approach to managing multiple projects and deadlines in a busy, fast-moving environment
- A curious, responsible approach to AI - you're keen to use it to work smarter and think wider, and you know the original idea, the fact-check and the final call are human
- Experience using agency workflow and finance tools (we use Productive and ProSpend, but any similar tools will be advantageous)

What Heads & Tales can offer you

- Smart storytellers for over 25 years - we're a creative content agency that believes the craft of storytelling can change the world for the better, and we make work that resonates rather than fills space.
- Real range in your work - from strategy and insights to digital content hubs, social, video, podcasts, custom magazines and high-end custom books..
- Award-winning work - our Zoos Victoria publications were named Mumbrella Custom Publication of the Year 2024, and our Mercedes-Benz work was shortlisted at the 2023 Content Marketing Awards.
- Long-term partnerships with some of Australia's most respected brands - like Mercedes-Benz (for over 20 years!), Zoos Victoria, HCF and ANZIIF. We become part of their team, which is when the best stories happen.
- Proudly independent,



and part of the Hardie Grant Media network - collaborate with our in-house video and photography studio Sherpa and sister agencies Reload Media (digital marketing), Keep Left (PR & corporate comms) and Tide (PR & influencer marketing), as well as in-house consultancy, Chapter One.
- We know our people are the "Heads" behind every tale - so we keep our salary review methodology clear and transparent, and we work hard to solve the everyday challenges when we can.
- A people-first AI Charter - we embrace AI as part of our toolkit, but we don't lose our heads. AI supports us, it's never the author, and it will never replace creative roles. We'll also invest in building your AI capability, so you're using it with best practice.
- A culture where ideas are welcome - we'd much rather you give something a go and it not work, than never try in the first place!

Salary & benefits

We're offering $80,000 to $90,000 + Super ($89,600 to $100,800 inclusive package).

We could talk about all the great things about working at Heads & Tales all day, but here's some of the key ones you should know about right now:

- Hybrid work setup (obviously!)
- Menstrual & menopausal leave
- 3 months paid parental leave (on top of the standard Government program!)
- Brand-new, custom-designed office in a 6 Star Green Star rated building
- Free counselling for work/personal matters for you & members of your household
- Socially-conscious policies - including volunteer leave, blood donation leave, fertility treatment leave, gender transition leave (and more!) all supported by our active Reconciliation Action Plan, Diversity & Inclusion and ESG committees.
- 50% discount on all Hardie Grant published book titles

Be yourself, we like you that way

At Heads & Tales, authenticity is at the heart of everything we do. We know that diverse and inclusive teams have a positive impact on our culture and our business, and on the stories we tell. We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages, supports and celebrates the ability of everyone to be their full authentic selves at work.

At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience.

Ready to apply?

Sound like you? Send us your CV and cover letter - we'd love to hear from you.

📌 Account Manager (Melbourne)
🏢 Heads u0026 Tales Content Agency
📍 Melbourne