Do you have great attention to detail? Are you customer focussed?

As part of our Data Management Team, you'll help ensure client information and requests are handled accurately and efficiently, while providing friendly and professional support to clients and internal teams.

Known internally as a Data Entry Officer, you will be responsible for:

- Providing professional customer service and support via phone and email.
- Triaging and coordinate enquiries, ensuring timely resolution.
- Managing requests through the ticketing system and maintain service standards.
- Accurately maintaining and updating client information across multiple systems.
- Following established procedures to ensure data accuracy and compliance.
- Setting up and maintaining client records and online access.
- Monitoring outstanding requests and ensuring agreed timeframes are met.
- Managing returned communications and maintain accurate client records.

Attention to detail is particularly significant in this role. You'll be working with client information across multiple systems, so we're looking for someone who takes care with their work, follows processes and procedures closely, and understands the importance of getting things right. You'll also regularly communicate with clients, colleagues and other internal teams, so you'll need to be friendly and professional, communicate clearly and be comfortable managing a variety of requests throughout the day. We are ideally looking to fill this role on a full-time, permanent basis, but we would consider a reduced FTE of a minimum of 0.8 for the right candidate.

About You

Our ideal candidate will demonstrate:

- Previous experience in a data entry, customer service or similar.
- Excellent attention to detail and accuracy.
- The ability to follow established processes and procedures.
- Strong organisation and time management skills.




- Clear and professional phone and email communication.
- Confidence working across multiple systems.
- The ability to prioritise your workload and recognise when something needs urgent attention.
- A helpful, team-focused attitude.

We will provide you with comprehensive training and support to ensure your success. Why NCI?

We've been helping businesses protect their profits, minimise risk and grow with confidence for over 40 years.

With our head office in Adelaide and almost 200 employees across Australia, NZ and Asia, we're a market leader in our specialist field with a reputation that extends globally.

Just as importantly, we've built a workplace where people genuinely enjoy coming to work. We're collaborative, supportive and believe in helping our people build rewarding, long-term careers.

Our people tend to stick around. Around one-third of our team have been with NCI for 10 years or more.This is evidence of our excellent culture!

Benefits On Offer

We're always reviewing and improving our employee benefits, we offer:

- Hybrid working arrangements once training is completed.
- Up to 27 days of paid leave per year through our additional leave benefits.
- Up to 12 weeks' paid parental leave.
- Career development and progression opportunities.
- Regular team events and celebrations.
- Volunteer Days, EAP, wellness initiatives and annual flu vaccinations.
- Birthday gifts, anniversary celebrations and more.

Ready to Apply? Shortlisting will commence immediately, so we encourage you to apply as soon as possible. We love a tailored application, so please include a cover letter telling us a little about yourself, why this role interests you and what you think you'd bring to NCI.

For a confidential discussion, contact our People & Culture team on 1800 882 820.

To learn more about life at NCI, visit our Careers Page.

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