As the first point of contact for many of our customers, you will play a key role in creating a positive and professional experience across phone, email, and face-to-face interactions.

Working closely with our Customer Solutions team, you will support daily operations by providing administrative assistance, managing enquiries, and ensuring customer needs are met efficiently and accurately.

Key Responsibilities

- Provide exceptional customer service via phone, email, and in person.
- Respond to incoming enquiries and direct them appropriately.
- Perform a range of administration and office support tasks.
- Process documentation accurately and within required timeframes.
- Assist customers visiting our retail showroom.
- Support the Customer Solutions team in achieving operational goals.
- Liaise with internal departments to ensure customer requirements are met.
- Build and maintain positive relationships with customers, suppliers, and stakeholders.
- Contribute to a collaborative and professional workplace culture.

About The Employer White Cross Healthcare Solutions is a locally owned and operated healthcare business with more than 20 years of experience servicing Geelong and surrounding regions. We provide rehabilitation,



mobility, home healthcare, and aged care equipment to individuals, healthcare providers, hospitals, and aged care facilities. Operating from our modern South Geelong showroom, we pride ourselves on delivering outstanding service and practical solutions that improve quality of life.

About The Candidate To be successful in this role, you will have:

- Previous administration experience (minimum 1 year preferred).
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication abilities.
- Proficiency with Microsoft 365 and general computer systems.
- Outstanding organisational and time management skills.
- The ability to multitask and prioritise effectively in a busy workplace.
- A proactive, positive, and solution-focused attitude.
- The ability to work both independently and as part of a team.

Requirements

- Availability to participate in a Saturday roster (9:00am - 12:00pm).
- Current COVID-19 vaccination certificate (minimum two vaccinations).
- Full working rights within Australia.
- Ability to work on-site at our South Geelong location.

📌 Administration/Customer Service Officer (Geelong)
🏢 Geelong Careers
📍 Geelong