Are you an organised, customer-focused professional who enjoys helping people achieve their goals? Do you want to join a team that supports people in our community to transform their lives through education and training?

Tamworth Community College (TCC) is a registered training organisation and charity that provides quality training and education to our regional communities. We are seeking an Administration & Student Support Officer to play a key role in supporting students throughout their learning journey while providing high-quality administrative and customer service support across the College.

This is a full-time permanent position based in Tamworth and is subject to a three-month probationary period.

Your key tasks and responsibilities will include the following:

- Providing professional, welcoming, and responsive customer service to students, employers, staff, and community members.
- Responding to enquiries via phone, email, online platforms, and in person, providing accurate information about courses, funding opportunities, enrolment processes, learner support services, and training pathways.
- Supporting students through the enrolment and onboarding process, including documentation collection, eligibility checks, data entry, learner communication, and record management.
- Maintaining accurate student records and documentation across a range of digital systems and platforms.
- Assisting with general finance administration using Xero, including invoicing, processing payments, account reconciliations, and maintaining accurate financial records.
- Coordinating learner communications relating to course schedules, venues, resources,



reminders, and learner support.
- Supporting students throughout their learning journey by addressing general support needs and referring them to appropriate internal and external supports as required.
- Assisting trainers and management with course administration, scheduling, resource preparation, printing, filing, and operational support.
- Liaising with employers, schools, employment services, referral agencies, and community organisations to support student participation and learner pathways.
- Maintaining accurate student and course data within the Student Management System and supporting data integrity processes.
- Assisting with compliance, quality assurance, audit preparation, and continuous improvement activities.
- Supporting community engagement activities, events, learner recruitment initiatives, and promotion of TCC programs and services.
- Contributing to a welcoming, inclusive, learner-centred environment that supports student success.
- Actively contributing to continuous improvement initiatives.

Selection Criteria:

Essential:

- Demonstrated experience in administration, customer service, or learner support roles.
- Strong customer service, communication, and interpersonal skills.




- Experience working with digital systems, databases, and record management processes.
- Strong organisational skills and ability to manage multiple priorities.
- High attention to detail and commitment to accurate record keeping.
- High digital literacy and confidence using Microsoft Office applications and administrative systems.
- Demonstrated ability to maintain confidentiality and professionalism.
- Ability to work independently and contribute positively within a team environment.
- Demonstrated commitment to inclusion, learner support, and student-centred service.
- Understanding of and commitment to fulfilling WHS responsibilities appropriate to the role.
- Current Working with Children Check or willingness to obtain one prior to commencement.
- Current NSW Driver’s Licence.

Desirable:

- Experience in an RTO, VET, ACE, education, or not-for-profit environment.
- Experience using Student Management Systems (SMS), Xero, or similar software.
- Experience supporting diverse or disadvantaged learners.
- Certificate III or higher qualification in Business Administration or a related field, or willingness to complete.

Your perks:

- A supportive and inclusive team environment
- Purposeful work that supports people in our community
- Opportunities for ongoing professional development
- Salary packaging options available (as a registered NFP)

How to apply: Please apply via SEEK with a resume and cover letter that address the above selection criteria. If you require further information, please contact [email protected].

📌 Administration & Student Support Officer (Tamworth)
🏢 Tamworth Community College
📍 Tamworth