Monger Tech is an Australian technology company behind Venues360 and MongerTracker. We provide venue management, GPS tracking and IoT monitoring solutions that help businesses simplify operations and manage their vehicles, equipment and assets.
We’re looking for an organised and dependable Administration Assistant to support both brands. This role suits someone who enjoys variety, communicates clearly and takes pride in keeping things running smoothly.
About the role
You’ll work closely with our team to coordinate everyday administration, respond to customer enquiries and maintain accurate records. You’ll help keep customer requests, orders and internal tasks moving from start to finish.
Key responsibilities
- Respond to customer enquiries by phone and email, referring technical questions to the appropriate team member.
- Maintain customer records, account information and internal databases.
- Prepare quotes, invoices and other business documents.
- Assist with accounts administration, including payment follow-ups and recording expenses.
- Process orders and coordinate deliveries, equipment and installation bookings.
- Follow up outstanding tasks and keep customers informed.
- Support customer onboarding and basic account setup.
- Maintain spreadsheets, filing systems and documentation.
- Provide general administrative support across both businesses.
About you
- Strong organisational skills and attention to detail.
- Friendly, professional written and verbal communication.
- Comfortable using Microsoft Outlook, Word and Excel.
- Able to prioritise tasks and follow through on commitments.
- Confident learning new software and systems.
- Comfortable working independently and as part of a small team.
- Discreet when handling customer and business information.
Previous administration or customer service experience would be valuable. Experience with Reckon or similar accounting software is an advantage, but technical knowledge of GPS tracking or IoT is not required. What we offer
- A diverse role supporting two technology brands.
- A small team where your contribution makes a visible difference.
- Training in our products, systems and processes.
- Opportunities to develop skills across administration, customer support and business operations.
Job Types: Full-time, Part-time Pay: $63,000.00 – $77,000.00 per year