Federal Government Position 8-month Initial Contract Length Competitive Hourly Rate Your new company

You'll be joining a well-established Federal Government organisation that provides essential services to the Australian community. Working within a professional and highly structured environment, you'll be part of a team focused on delivering accurate, effective and high-quality services to customers.

Your new role

Some of your key duties:

- Provide a courteous, prompt, efficient and professional service when working at the front counter (e.g., application interviews, enquiries, collections, and document legalisation services), concierge, administrative support, and telephone enquiries.

- Communicate effectively (orally and in writing) with members of the public, colleagues, and management.

- Undertake Quality Assurance checks of travel documents prior to, and post, print of travel documents.

- Handle high-value, high-risk inventory in a secure manner, and manage the secure spoilage and destruction of incorrect or faulty documents in line with strict policies and procedures.

- Assist in regular stock takes of blank holdings.

- Undertake processing tasks and operate travel document printer and laminate machines to produce documents, including basic routine maintenance of printers.

- High-speed and accurate data entry, document preparation, scanning, personalisation, image enhancement, document/photo exceptions re-work.

- Working independently, organise own workload, allocate own resources, and complete tasks in a timely manner to meet established key performance indicators.

- General day-to-day administrative functions including, but not limited to, effective records management, management of inbox, payment of invoices, liaison with various customers and stakeholders in relation to travel document refunds and returns to Sender.

- Work as part of a team to deliver outcomes,



displaying flexibility to meet operational requirements.

What you'll need to succeed
- Strong customer service skills whilst displaying empathy and emotional intelligence.

- Ability to solve problems using sound judgement and risk.

- Agility and flexibility to evolve rapidly to change plans or course of direction to match the reality or demands of a situation.

- Ability to apply both a sense of urgency and the highest level of discretion and confidentiality.

- A positive can-do attitude, displaying personal resilience, calmness and focus on achieving objectives, even in difficult circumstances.

- Capability to identify, assess, and instigate actions independently and complete tasks within appropriate timeframes.

- Effectively use business applications, tools, and technology to streamline internal processes and service delivery to the Australian public

- Ability to interpret and apply relevant legislation, guidelines, policies, and procedures across the spectrum of passport network issues and challenges.

- A mature attitude and the key attributes of being responsible, trustworthy, and reliable.

- Must be an Australian Citizen

- When successful, you will be completing the relevant internal Training Modules

- Must have a Baseline Security Clearance

What you'll get in return
- Initial contract length from 9/11/2026 to 30/06/2027

- Located on Queen Street, Brisbane CBD

- Working from home is not available

- Hours from 8:00am to 4:00pm

- Full-time hours, 37.5 hours a week, but the contract will allow a maximum of 38 hours a week with team leader's approval.

- Competitive Hourly rate of $47.96 p/h + Super

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Customer Service Officer (Queensland)
🏢 Hays
📍 Queensland