About the Role

We're looking for an Assistant Practice Manager who is equal parts organised problem-solver and genuinely caring people person. You'll be the right hand to our Strategic Business & Practice Manager (Michelle Clift) helping us turn good ideas into reality and keeping our busy, trauma-focused practice running smoothly.

This role is perfect for someone who loves finding a better way to do things and who also makes people feel at ease. You'll be the person our administration team turns to when they have a question or something unusual comes up, and you'll look after a lot of the behind-the-scenes work that keeps the practice ticking over.

You’ll spend a little time on the front desk, so you stay connected to our team, our clients and how things really work day to day.

About Us

Mindful Living Counselling & Psychology is a leading trauma-informed practice in Melbourne's outer east, with a special focus on EMDR therapy. We're a warm, down-to-earth, values-driven team who prioritise psychological safety, collaboration and continuous improvement. We take our work seriously, but not ourselves.

What You'll Do

- Turn good ideas into action: plan the steps, update our documents, let the team know what’s changing and make sure it sticks
- Find simpler, smarter ways of doing things and keep our processes and templates up to date
- Be the friendly face our admin team asks when they’re unsure how something works
- Look after the admin for our specialist EMDR programs
- Keep an eye on how the practice is going by preparing regular reports
- Use AI tools to save time and work smarter
- Stay on top of our finances, including weekly bank reconciliations, invoices and monthly compliance checks
- Handle requests for reports, files and information from lawyers and others
- Spend some time on the front desk and cover team leave when needed

About You

- Experienced in a senior administration, operations or coordination role,



and comfortable with bookkeeping basics such as bank reconciliations and invoices

- Warm, friendly, approachable and empathetic, with the emotional intelligence to read the room and stay calm and kind under pressure

- Organised, process-minded and creative: you notice when something isn’t working, want to fix it properly, and love trying new ideas

- Great at following things through from start to finish, with good judgement about when to make a call and when to check in
- An excellent written and verbal communicator

- Experienced with AI tools like ChatGPT or Claude, or simply quick to pick up new technology

Nice to have
- Experience in allied health, ideally in mental health
- Knowledge of Medicare processes

What’s on Offer

- Part time, ongoing employment, 4 days a week with flexible schedule
- Croydon-based, with potential for a day from home
- $70,000 – $80,000 FTE plus super (pro rata)
- Additional paid days of leave between Christmas and New Year
- A generous Employee Assistance Program (EAP) to support your wellbeing
- A varied role with real scope to shape how a growing practice runs
- A supportive, values-driven team with a strong culture

Why This Role?

This is more than a traditional admin role. You'll play a key part in helping a growing practice run well, so our clinicians can focus on their clients and our clients have a great experience.

Apply Now

Please submit your resume along with a short cover letter telling us why this role feels like the right fit for you. Please address your cover letter to Michelle Clift, Strategic Business & Practice Manager.

We’d love to hear why you’re genuinely interested, so applications without a cover letter, or with a generic response, won’t be considered.

Application deadline: Sunday 1st November. Suitable candidates may be contacted before the closing date.

To learn more about Mindful Living, please visit our website: www.mindfulliving.com.au. We look forward to hearing from you!

📌 Assistant Practice Manager (Croydon)
🏢 Mindful Living
📍 Croydon