Based at our Thomastown branch, you'll be responsible for the full operation — from receiving and dispatch through to counter sales, team supervision and business development.

Key responsibilities include

- Managing all warehouse operations: receiving, picking, packing, dispatch and returns - Serving trade and retail customers at the counter with accurate HVAC product advice - Supervising, rostering and developing a small team of warehouse and counter sales staff - Maintaining stock accuracy through cycle counts and stock rotation - Following up quotes and sales leads to convert enquiries into orders - Identifying opportunities to grow trade accounts and repeat business - Upholding customer service standards and resolving issues promptly - Championing safe work practices and WHS compliance across the team Key Performance Indicators Your performance will be measured against:
- Monthly and annual sales budgets - Stock accuracy rates from cycle counts and stocktakes - Customer service standards — acknowledge customers within 30 seconds, answer phones within 4 rings, respond to emails within 1 hour - WHS compliance: incident rates,



hazard reporting and housekeeping audits - Team performance, retention and training completion What We're Looking For - Current forklift licence (LF) - Experience in HVAC, refrigeration or related trade supply - Demonstrated warehouse management and team leadership experience - Counter sales or customer service experience in a trade, wholesale or industrial setting - Physically fit and comfortable working hands-on daily - Strong communication skills with trade customers and staff - Sound computer literacy including POS/inventory systems Preferred - Familiarity with Reckon Accounts or similar software - Current driver's licence Why Fastflex We've been supplying the HVAC trade across Victoria since 2004. We're a tight-knit team with a strong reputation for product knowledge and genuine service — the kind of place where your work actually matters and you're not just a number. You'll have the autonomy to lead the branch and the support of the CEO to back you up.

📌 Branch Manager (Whittlesea)
🏢 Fastflex Heating u0026 Cooling Supplies P/L
📍 Whittlesea