Your new company

Join a well-established insurance organisation with a strong presence across Australia. You’ll become part of a supportive branch network focused on delivering excellent customer service, growing its member base and developing high-performing teams. This is a great opportunity for an experienced people leader who enjoys coaching others, and creating a positive, high-performing team environment.

Your new role

As Branch Manager, you’ll take ownership of the day-to-day leadership and performance of the branch, with a strong focus on people development, customer experience and branch performance. You’ll also play an active role outside the branch, representing the organisation within the local community, attending events and building relationships with local businesses to drive customer acquisition and grow the member base.

- Lead, motivate and develop a customer-facing team
- Drive branch performance, customer service and member growth
- Coach the team to have effective needs-based conversations and identify opportunities to support customers
- Hold regular one-on-ones and coaching sessions to build an engaged, supportive and accountable team culture
- Identify development opportunities and uplift capability across the team
- Manage day-to-day branch operations, resourcing and service standards
- Participate in community engagement, customer acquisition and local area marketing activities
- Maintain appropriate operational, risk and compliance standards





What you'll need to succeed You’ll be a confident people leader with experience coaching and developing teams, working towards KPIs and driving strong customer outcomes.

- Strong communication skills, fluent in both English and Mandarin
- Demonstrated people leadership experience, with the ability to motivate, coach and develop a team
- Experience working in a needs-based or consultative customer environment
- A proven ability to work towards KPIs and performance targets
- A customer-first approach with strong relationship building skills
- Previous experience in financial services, banking, insurance or another regulated customer environment will be highly regarded, but is not essential

What you’ll get in return This is a outstanding opportunity to step into a people leadership role where you can genuinely influence team capability, member growth and the overall customer experience.

- Generous base salary + superannuation + a range of staff benefits
- Performance based incentives paid half-yearly
- Located in Glen Waverley
- Monday to Friday, 8:45am to 5:00pm
- 1 - 2 Saturday shifts per month, 10:00am to 2:00pm, paid at overtime rates
- Lead, coach and develop your own customer-facing team
- Build on your leadership experience within an established organisation and broader branch network
- A varied role combining people leadership, customer relationships, member growth and branch performance

📌 Branch Manager - Mandarin Speaking (Glen Waverley)
🏢 Hays
📍 Glen Waverley