About XPT

- XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.

- We have 120 technocrats in Australia working at our client locations.

- XPT Software Australia is part of group companies which has global presence across India & Europe.

- We have served 100 clients globally, fulfilling their onsite-offshore needs.

Must Have Skills:

- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.

- Business Analyst skills

- Understanding of the Contact Center domain

Nice to Have Skills:

- enhancement of AI capabilities in our Contact Centre to service our customers

Detailed

Mandatory Skills

· 5 years experience

· Understanding of the Contact Center domain

· Amazon connect

· Business Analyst skills

Responsibilities

· Interact with Business teams to gather Requirements.

· Interact with Implementation / Support teams to refine requirements

· Create required documentation to communicate requirements between project implementation and Business Teams.

Work Experience: 4-8 years

📌 Business Analyst -Contact Center Domain (Sydney)
🏢 XPT Software
📍 Sydney