Profectus is seeking an experienced Business Analyst to support the design and improvement of conformance assessment processes within an Australian Government agency. The role works with subject matter experts, operational staff and stakeholders to map current practices, define future-state processes and turn business needs into practical requirements and implementation plans. The work covers business analysis, process mapping and redesign, stakeholder workshops, requirements definition and delivery of improvement initiatives.

Key Responsibilities

- Lead business analysis activities to understand operational needs, clarify problems and define business requirements for conformance assessment services and supporting systems
- Map and analyse end-to-end current-state processes, including workflows, decision points, roles, controls, hand-offs and information needs
- Design future-state processes and define performance measures for each
- Apply structured improvement methods to identify waste, duplication, delays, risks and control gaps
- Develop practical recommendations to improve quality, consistency and efficiency
- Plan and facilitate workshops, interviews and working sessions with internal and external stakeholders
- Test assumptions and reconcile differing stakeholder views to reach agreed changes
- Prepare process maps, business requirements, options analysis, procedures and implementation plans
- Write concise advice and briefing material for decision-makers
- Maintain traceability from identified business need through to delivered outcome
- Manage assigned improvement initiatives to completion, including milestones, progress tracking, risks and dependencies
- Evaluate outcomes of implemented changes and adjust plans where required

Required Experience
- Demonstrated experience as a Business Analyst at APS6 level or equivalent




- Proven experience identifying business needs, analysing current processes and defining requirements
- Current-state and future-state process mapping and redesign
- Applying structured process improvement methods to lift quality, consistency and efficiency
- Gathering and analysing information from multiple sources to assess risks, impacts and interdependencies
- Developing evidence-based advice and recommendations to support decision-making
- Planning and facilitating workshops and stakeholder sessions, including managing differing views
- Producing explicit business artefacts for technical and non-technical audiences
- Planning and delivering work with limited direction while operating within governance, policy and legislative requirements

Desirable Experience
- Experience in conformance, compliance, assurance or regulatory assessment functions
- Exposure to health information or digital health programs
- Process modelling tools and notation such as Visio, Lucidchart, Promapp or BPMN 2.0
- Requirements and delivery tools such as Jira, Confluence or Azure DevOps
- Lean, Six Sigma or similar process improvement certification
- IIBA certification (CCBA or CBAP) or equivalent business analysis qualification
- Previous experience within Australian Government agencies

Security Clearance Requirements
- Must be an Australian Citizen
- Must have the ability to obtain an AGSVA Baseline Security Clearance
- Current AGSVA Baseline Security Clearance preferred

Working Arrangements
- Hybrid
- ACT, NSW or QLD

Why Profectus Profectus partners with Australian Government agencies to deliver trusted ICT capability across complex delivery programs. We take a long term, relationship driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national importance.

📌 Business Analyst (Canberra)
🏢 Profectus
📍 Canberra