We're looking for a People Lead to take ownership of our team, Franchise Partner training and the day-to-day efficiency of our Support Centre. This is a hands-on role for someone who loves working with people, solving problems and finding better ways to do things. You'll work closely with leadership to make sure we have the right people in the right roles, our team is supported and performing at their best, our new Franchise Partners are properly trained, and our Support Centre runs like a well-oiled machine.

Key responsibilities

- Manage recruitment, hiring, onboarding and offboarding and other Human Resources activities
- Conduct regular 1:1s and support staff performance and development
- Help build a positive, accountable and high-performing team
- Identify staffing needs and work with management on recruitment
- Lead our Franchise Partner training program every 6 weeks with people starting the exciting journey of starting their own business
- Train recent Franchise Partners on company policies, procedures, systems and expectations
- Deliver training in Australia and travel to Auckland to run our NZ training over 3 days (3 times a year)




- Continually improve our training content and onboarding experience
- Identify opportunities to improve how our team and office operate
- Review systems, processes and workflows and find ways to make them more efficient

About you

- A natural people person who enjoys supporting and developing others
- Organised, proactive and confident taking ownership
- A great communicator who isn't afraid to have difficult conversations when needed
- A problem solver who naturally looks for a better way of doing things
- Comfortable managing multiple priorities
- Confident delivering training and speaking to groups
- Detail-focused, practical and not afraid to get stuck in
- Someone who can work independently while being a strong team player
- Experience in HR, people management, training, operations or team leadership would be highly regarded

About us

We're a rapidly growing, family-built franchise with Franchise Partners across Australia and New Zealand. You'll be joining a team where your ideas are heard, your work has a genuine impact, and no two days are the same.

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📌 People Lead (Adelaide)
🏢 The Local Guys
📍 Adelaide