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The Hermès Chatswood Chase Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a rapid-paced, luxury environment.

Key Responsibilities

- Strive to provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès
- Practice the Orange Box Ceremony and Hand Rituals
- Clientele with current and potential clients to establish and maintain client relationships
- Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook
- Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms




- Capture accurate and relevant information through POS and CRM systems
- Communicates feedback gathered through in-store activities to store management
- Utilise professional and elegant dialogue with clients and team members
- Meticulous visual merchandising and housekeeping of retail floor areas
- Understanding and sharing of métier performance
- Sharing of key information about the métier
- Training and sharing on new product launches, particularly for new joiners
- Sharing and being an expert on care and aftersales
- Demonstrate and encourage team to master the Métier Hand Rituals
- Positive teamwork and provides support or their Ambassadorship

Daily Operations

- Daily housekeeping duties
- Assist in stock duties including unpacking, validating and distributing stock deliveries

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📌 Sales Associate (Full-Time) - Chatswood Chase (Sydney)
🏢 aloyoga
📍 Sydney