TLC Aged Care is seeking an organised, client-focused CHSP Lead to oversee the client journey under the Commonwealth Home Support Programme (CHSP), from initial enquiry and referral through assessment, onboarding, service coordination and ongoing reviews.

The successful candidate will ensure timely, person-centred service delivery while supporting program targets, accurate reporting, compliance and strong relationships with clients, families, My Aged Care and community referral partners.

Key Resposibilities:

- Manage CHSP enquiries, referrals, client assessments, onboarding and service commencement.
- Coordinate Support Plans, reviews, reassessments and ongoing client needs.
- Monitor service delivery, utilisation, waitlists and outstanding referrals.
- Maintain accurate client records and documentation, including Data Exchange (DEX) reporting requirements.
- Support achievement of contracted CHSP outputs, referral conversion and program performance targets.
- Build relationships with clients, families, My Aged Care, community organisations and referral partners.
- Represent TLC Aged Care at community events and referral networking opportunities.
- Ensure compliance with CHSP Program Guidelines,



Aged Care Quality Standards and organisational policies.
- Identify service delivery risks, escalate concerns and contribute to continuous improvement.

About You:

- Experience in aged care, CHSP, community services, client coordination or a similar setting.
- Understanding of CHSP requirements, client documentation and DEX reporting, or willingness to learn.
- Excellent communication, stakeholder engagement and relationship-building skills.
- Strong organisational skills, attention to detail and ability to manage competing priorities.
- Ability to monitor performance targets, maintain accurate records and follow through on actions.
- Commitment to person-centred care and positive outcomes for older people.

Essential Requirements:

- Current National Police Check.
- NDIS Worker Screening Check, if required for the role.
- Valid driver's licence, where required for work-related travel.

Why Join TLC Aged Care?

Join a team committed to supporting older Australians to maintain their independence, wellbeing and quality of life through compassionate, reliable and person-centred services.

📌 CHSP Lead (Melbourne)
🏢 Tender Loving Care Aged Care
📍 Melbourne