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/n Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. /n /n

- Explore the opportunity to develop your career in a growing industry

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- Join a friendly, skilled business that provides you with ongoing training and support

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- Enjoy the benefits from joining a national network, whilst working locally

/n /n /n Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a Client Services Administrator/Scheduling Assistant to join our Central QLD team.

Just Better

Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community. /n /n /n /n /n Position Purpose /n To coordinate client services and support worker rosters across aged care and disability support, ensuring services are scheduled efficiently and client enquiries are managed professionally and promptly. /n Key Duties and Responsibilities /n /n

- Coordinate and maintain client schedules and support worker rosters.

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- Fill vacant shifts and arrange replacement support workers for planned and unplanned absences.

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- Manage client cancellations, last-minute changes, and urgent scheduling requests.

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- Respond to client calls, emails, and enquiries in a professional and timely manner.

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- Communicate roster changes and service updates to clients, support workers, and relevant team members.

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- Maintain accurate scheduling records, client information, and service documentation.

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- Monitor unfilled shifts and follow up on outstanding scheduling issues.

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- Escalate unresolved roster gaps,



client concerns, and potential service disruptions to management.

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- Provide general administrative support to the client services and scheduling team.

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- Maintain client confidentiality and comply with organisational policies and relevant procedures.

/n /n Mandatory Requirements /n /n

- Hold a current Yellow Card or applicable NDIS Worker Screening Clearance

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- Hold a current, unrestricted open driver's licence.

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- Have access to a reliable, registered and roadworthy vehicle where required for work.

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- Maintain current full comprehensive motor vehicle insurance for any personal vehicle used for work purposes.

/n /n /n Essential Skills and Competencies /n /n

- Strong organisational and time-management skills.

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- Excellent communication and customer service skills.

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- Ability to manage competing priorities and last-minute changes.

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- Strong attention to detail and problem-solving skills.

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- Ability to work independently and collaboratively in a fast-paced environment.

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- Professional, compassionate, and client-focused approach.

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- Previous experience in the industry.

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- Sound computer skills

/n /n /n What we offer: /n /n

- Training & professional development opportunities (including free access to online learning tools & programs)

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- Friendly, flexible and supportive work environment

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- Access to our free Employee Assistance Program

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- Staff recognition programs

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- Ongoing support and advice from experienced, friendly, local office staff

/n /n Next steps:/n If you would like to join our growing team of Community Support Professionals and become part of our friendly, qualified network please Apply today. /n /n

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📌 Client Services Administrator / Scheduling Assistant (Rockhampton)
🏢 Just Better Care
📍 Rockhampton