About the role

Byron Bay Coffee Company is seeking an energetic, organised and customer-focused individual to join our team in the full-time position of Client Services & Office Coordinator. This is a versatile, in office position based at our Newrybar roastery and plays an important role in keeping our day-to-day office and client operations running smoothly. You will be one of the first points of contact for our wholesale, café and online customers, assisting with orders, account enquiries, equipment servicing coordination and general customer support.

You will also take ownership of several key administrative functions including accounts receivable, supplier invoice management and our online ordering and business systems.

Key responsibilities

- Being a first point of contact for customers via phone, email and front of house
- Receiving, processing and coordinating customer orders
- Responding to general customer and account enquiries
- Managing accounts receivable and customer account administration
- Managing supplier invoices, including processing through Xero and confirming goods have been received
- Managing and maintaining key online platforms and systems, including Ordermentum
- Coordinating equipment service bookings and customer service requirements with our technical and coffee teams
- Supporting general client account management and maintaining strong customer relationships
- Processing and managing online orders
- Working closely with our production and dispatch team to ensure customer requirements are communicated and coordinated

About you

- A minimum of 2 years' experience in administration, client services, office coordination or a similar role
- Previous café, barista,



roastery or coffee industry experience strongly preferred
- Excellent customer service and relationship-building skills
- Strong administrative and organisational capabilities
- Experience with accounts receivable and general accounts administration
- Confidence working with accounting, e-commerce and online ordering systems - experience with Xero, Ordermentum and Shopify would be highly regarded
- Strong computer skills, including Microsoft Office
- Excellent verbal and written communication skills
- Strong attention to detail and the ability to work to deadlines
- A current Australian driver's licence
- This is a permanent, ongoing role requiring a minimum commitment of 12+ months
- Must hold unrestricted work rights in Australia

About us Byron Bay Coffee Company is a family owned and operated business specialising in roasting and blending gourmet coffee and associated products. Established in 1989, the company has grown to a well-known, successful brand operating in the Byron Bay hinterland in the Northern Rivers of New South Wales supplying cafes and retail outlets across Australia. In our 35 years of operating, we have developed a dynamic and growing environment that thrives on continuous improvement.

Our company culture focuses on teamwork and communication in a fun, professional manner.

Benefits

- Above-award hourly rate
- Full training across our systems, products and processes
- Paid breaks
- Barista-made coffee
- A varied role within an established local coffee business
- A friendly, down-to-earth team environment

Please provide your CV and cover letter, together with the email address and phone number of at least two referees. Please do not call the roastery to apply.

No recruitment agencies, please.

📌 Client Services & Office Coordinator (Newrybar)
🏢 Byron Bay Coffee
📍 Newrybar