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/n Veterinary Referral Hospital Dandenong /n Client Services Representative /n Part-time (28hrs/week) | 6 month Maternity Leave Contract | Commencing January 2027 /n Are you passionate about animals and providing outstanding customer service?

Veterinary Referral Hospital

Dandenong is seeking a Client Services Representative to join our team. /n In this role you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times. /n Key Responsibilities /n /n

- Act as the first point of contact for all client interactions, both in person and over the phone

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- Manage a multi-line switchboard, including handling high volumes of calls efficiently

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- Triage and respond appropriately to emergency patient enquiries, escalating when required

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- Coordinate appointments, inquiries, and client communications

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- Maintain accurate client records and documentation

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- Provide clear information on services, pricing, and hospital policies

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- Liaise with veterinary staff to support seamless patient care

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- Process payments and handle basic financial transactions

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- Ensure the reception area is clean, organised, and welcoming

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- Assist with general administrative tasks as required

/n /n About You /n /n

- Previous experience in a client service role (veterinary or healthcare experience highly regarded)

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- Confident managing a busy switchboard and high call volumes

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- Ability to remain calm and composed in stressful or emergency situations

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- Robust communication and interpersonal skills

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- A team player who can also work independently when required

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- Excellent organisational and multitasking abilities

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- Passion for animals and commitment to excellent customer service

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- Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)

/n /n Apply Today! /n

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📌 Client Services Representative (Maternity Leave Cover) - VRH Dandenong (Melbourne)
🏢 Greencross Pet Wellness
📍 Melbourne