Graduate School of Motoring – Townsville QLD

Administration Officer

Full-Time | Permanent Position | Townsville

Join Townsville's Leading Driver Training Organisation

Graduate School of Motoring is Townsville's oldest and largest driving school, with a strong reputation for delivering professional driver training and exceptional customer service. We are currently seeking an enthusiastic, organised, and customer-focused Administration Officer to become an integral part of our team.

This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in their work, and wants to build a long-term career within a well-established local business.

About the Role

As our Administration Officer, you will be the first point of contact for many of our customers and play a key role in ensuring the smooth day-to-day operation of the business. You will support students, instructors, and management through a wide range of administrative and customer service activities.

No two days are the same, making this role ideal for someone who enjoys variety, problem-solving, and working with people.

Key Responsibilities

- Managing incoming phone calls, emails, and customer enquiries
- Scheduling driving lessons and coordinating instructor bookings
- Providing outstanding customer service to students and clients
- Maintaining accurate records and databases
- Assisting with social media updates and general marketing activities
- Ordering office supplies and coordinating office requirements




- Scheduling meetings and providing administrative support to the team
- Assisting with fleet administration, maintenance scheduling, and repairs
- Supporting Quality Assurance and compliance processes
- Identifying opportunities to improve office systems and efficiencies

About You

To be successful in this role, you will demonstrate:

- Previous experience in an administration, customer service, or office support role
- Robust computer skills and proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Excellent verbal and written communication skills
- Exceptional organisational and time management abilities
- Strong attention to detail and accuracy
- The ability to multitask and prioritise competing demands
- A positive, professional, and friendly attitude
- Initiative and the ability to work independently
- Experience with scheduling systems or training organisations (desirable but not essential)

What We Offer

- Permanent full-time employment
- A supportive and friendly team environment
- Diverse and interesting work with no two days the same
- Opportunities to contribute ideas and improve business processes
- Work with a respected and established local organisation
- Convenient Townsville location

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📌 Administration Officer (Townsville City)
🏢 Graduate School of Motoring
📍 Townsville City