Community Experience Manager – ADHD Assist (voluntary)

Role Overvie The Community Experience Manager plays a central role in building a protected, engaging, and trusted digital environment for members of the ADHD Australia community on ADHD Assist. This role goes beyond moderation. It is responsible for cultivating psychological safety, supporting meaningful engagement, and ensuring members can easily access high-quality, evidence-informed resourc e

.

The position combines community leadership, member/customer experience design, and volunteer coord inat in.

Core

P urose To create a structured, supportive, and valuable ecosystem wh ere memers:

- Feel understood, respected, andnot udged
- Can easily find trusted and re lev ant reources
- Experience regular progressand smll wins
- Rema in engaged ver time
- Move from overwhelm to clarity an d practial action

1. Psychological

S afety andMo der ation

Respnsibilities

- Review pos t s and commets regularly
- Moderate discussions in lin e with communty guidelines
- Address misi n formation andunsafe content
- Escalate sa feg uarding concern wher e required
- Wecome new members
- Model calm, r esp ectful, and incluive communication

This function is critical in a community where members may share personal and senitive expe ri ences.
1. Onboading and Orientation

The first week of a member’s ex per ience is critica l forlong-term engageent.

Responsibilities

- Monitor usage reports and convert any new members that are

‘

stuck’ in onboarding hrough emai l f ollow ups

- Send welcom messages to new me m bers
- Guide membe rs t okey resources, inclu d ing o Intro duc tory playlsts o Resource cllections o Relevant groups
- Encourag e early participation – find ays to track t his if possible
- Support member to complete p r ofile interests
- Maintain an promote a “Start Here” pathway





This role ensures members are suppoted without feeling overwhelmed.

3.Use member signals to inform Conent Curation and Resource Library The Community Manager uses signals from the members to identify which content themes and resources are in greatest demand and liaises with the

Edi tor in Chief and

Editorial teams t set content resurce product io n.

Responsibilities

- Maintai n r ganised and well-tagged collections

Highlight seasona l or timely content
- Coordinate withEditorial team to upload new materials
- Produce reg ular resource spotlights with @everyoneposts in the ADHD Assist

Community feed

This ensures the platfom remains current, credi b le, and useful.
1. Community Engagemen, Moderation, and Conversation Lead

ers hip This is the most critical responsibilty for AD

H

D Assit Community Manager role.

Responsiblities

- Publish regular discussion prompts
- Fac il itate themed conversations wi th support from roviders, Partners, and ADHD ustr al ia Board
- Support expert Q&A; sessions
- Ecourage peer-to-peer learning and story sharing
- Mo nit or community feed for any breach of the member cnduct s tandards and action as soon as practical.
- Esclate any moderation queries to the executive team

These at i vities strengthen belonging and shred lear nin g.

. Engage m ent and Insight

Repo rting

Responsib ilties

- Monito keyengagement indictors, including:

o Active u sers o Plylist completion o R e source usage o Group paticipation
- Identify patterns nd areas of disengagement




- Conduct regular me mber surveys
- Monitor and respond to general member inquiies wi t hin ADHD Assist or the ADHD-assis t@ s hared email box.
- Prpare periodic insight reportsf or ADHDAustralia Boar d papers

•

Reco mmend improvements base on data

This enables vidence-informedco mmu nity development.

1. Stakehold

er L iaison

Responsibilities

Maintain regular communicati o n with ADD Australia Executive team
- Gather and synthesise membr feedback
- Surface platform and conten t improvemnt opportunities
- Support coordination of campa igns and nitiatives
- Assist withsponsor or part ner activities where rlevant The rol e acts as a bridg between membersand th e organisation.

1. Events and icro

- Programming

Responsibilities

- Coodi nat e online events and sessions
- Spport guest speakersand facilitators
- Hot workshops and discus sion forums
- Manage recordingsand follow-up r e sources

•

Supp ort targeted group (e.g.

pa rents, young adults)

These acti viti s help sustain cmmunity momentum.

1. Plafo

r m Management and Quality Assurance Res pon sibilities • Approve and manage groups • Archiveinactive or outdated content
- Mintain consistent tagging and org anisation
- Updae featured c o ntent and announcements
- Ensure the platform rem ains lear and accessible

Good platorm hygiene is essent ia l for accessibility and engaeme nt.

Required Skills and Experience

- High le vels of epathy and emotional intelligence
- Uderstanding of ADHD (lived or professio na l xperience)
- Strong writt en communication skills
- Ability to communica te calmly and learly
- Basic data and analyticsliteracy – digita l product/m arke ting experiece (desireable)
- Solid organisational capability
- Capacity tomanage boundarie and workload
- Experience in community, education,

📌 Community Experience Manager - ADHD Assist (Australia)
🏢 ADHD Australia
📍 Australia