We are seeking a motivated and organised Compliance Trainee to join our team in Tuggerah. This is an excellent opportunity for someone looking to develop a career in compliance, administration, governance and safeguarding within the disability services sector.

Working alongside and supporting our Compliance & Safeguarding Officer, the successful candidate will gain practical experience in NDIS compliance, participant documentation, restrictive practices administration, internal audits and continuous improvement while undertaking a relevant traineeship.

About the Role

The Compliance Trainee will provide administrative and operational support to help Ello Care maintain accurate records, monitor compliance requirements and ensure participant documentation is complete, current and readily available for review or audit.

Under the guidance and supervision of the Compliance & Safeguarding Officer, you will assist with maintaining compliance registers, coordinating documentation, monitoring review dates, preparing meeting materials and identifying outstanding records requiring follow-up.

This role is suited to someone who is detail-oriented, eager to learn and interested in building a long-term career in compliance and safeguarding.

Key Responsibilities

Participant File Compliance

- Conduct routine checks of participant files to ensure records are complete, accurate and stored in the correct locations.
- Identify and flag missing, outdated or incomplete documentation, assessments, reviews and other required records.
- Monitor the availability of current Behaviour Support Plans, risk assessments, emergency information and other participant-specific documents.
- Assist with tracking Service Agreements, Schedules of Supports and upcoming review dates.
- Maintain organised participant records and support the preparation of files for internal and external audits.
- Escalate identified documentation gaps and outstanding requirements to the Compliance & Safeguarding Officer.

Restrictive Practices and Safeguarding Support

- Assist with maintaining restrictive practices, Behaviour Support Plan and authorisation registers.
- Monitor expiry dates, review dates and outstanding documentation under the direction of the Compliance & Safeguarding Officer.
- Support the preparation and organisation of documentation for Restrictive Practices Authorisation (RPA) applications and panel meetings.




- Assist with coordinating information and documentation required by the NSW Department of Communities and Justice (DCJ).
- Maintain records of RPA panel meetings, decisions, actions and supporting documentation.
- Assist with tracking staff training and competency records relating to restrictive practices.
- Promptly escalate missing authorisations, expired documents, discrepancies or potential safeguarding concerns to the appropriate senior staff member.

Compliance Monitoring and Internal Audits

- Assist with routine compliance checks and internal audits.
- Support gap analysis activities by identifying missing documentation, incomplete records and areas requiring follow-up.
- Maintain compliance checklists, registers and corrective action records.
- Assist with gathering evidence for NDIS audits, regulatory reviews and internal compliance assessments.
- Track outstanding actions and follow up with relevant team members as directed.
- Contribute to continuous improvement initiatives aimed at strengthening compliance and documentation practices.

Document Control and Record Management

- Maintain accurate, organised and up-to-date electronic records.
- Assist with document control, including filing, version management, document tracking and record retrieval.
- Ensure documents are stored in the appropriate locations and are accessible to authorised personnel.
- Assist with maintaining policies, procedures, templates, checklists and other controlled documents.
- Support stock control and the monitoring of compliance-related resources and supplies.

Meetings and Administrative Support

- Assist with scheduling compliance meetings, RPA panels and review activities.
- Prepare meeting agendas, supporting documents and meeting packs.
- Take meeting minutes and maintain action registers.
- Assist with monitoring outstanding actions and upcoming compliance deadlines.
- Support liaison and administrative communication with DCJ, Behaviour Support Practitioners and other relevant stakeholders under supervision.
- Provide general administrative support to the Compliance & Safeguarding Officer as required.

About You

We are looking for someone who is enthusiastic about learning,



takes pride in producing accurate work and is committed to maintaining high standards of confidentiality and professionalism.

The successful candidate will demonstrate:

- Strong organisational skills and attention to detail.
- Good written and verbal communication skills.
- Basic computer skills and confidence using Microsoft Office applications.
- The ability to manage records, follow processes and meet deadlines.
- A willingness to learn new systems, policies and compliance requirements.
- The ability to identify discrepancies and seek guidance when something does not appear correct.
- A professional approach to handling confidential participant and organisational information.
- The ability to work collaboratively while also completing tasks independently once trained.
- A genuine interest in disability services, safeguarding, compliance or administration.

Previous experience in administration, compliance, record management or the disability sector would be advantageous but is not essential. We welcome applications from candidates who demonstrate the right attitude, aptitude and willingness to learn.

Traineeship and Development

As part of this position, the successful candidate will be required to participate in a relevant traineeship and undertake the associated training requirements.

You will receive practical, on-the-job experience working alongside an experienced Compliance & Safeguarding Officer, with opportunities to develop skills in:

- NDIS compliance and safeguarding.
- Restrictive Practices Authorisation processes.
- Participant file management and documentation standards.
- Internal audits, gap analysis and corrective actions.
- Document control and governance.
- Compliance reporting and register management.
- Stakeholder communication and qualified administration.

This position provides a pathway for someone seeking to establish a career in compliance, quality assurance, governance or safeguarding within the disability services sector.

Why Join Ello Care?

- Gain practical experience in a specialised compliance and safeguarding role.
- Undertake a relevant traineeship while developing workplace skills.
- Receive guidance and support from experienced team members.
- Build valuable knowledge of NDIS compliance and disability service requirements.
- Contribute to processes that support participant safety, quality service delivery and organisational improvement.

📌 Compliance Trainee (Tuggerah)
🏢 Ello Care Pty
📍 Tuggerah