Contact center Business Analyst (Melbourne)

Contact center Business Analyst (Melbourne)

16 Oct
|
Ampstek
|
Melbourne

16 Oct

Ampstek

Melbourne

Must Have Skills

Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.

Business Analyst skills

Understanding of the Contact Center domain

Nice to Have Skills

enhancement of AI capabilities in our Contact Centre to service our customers

Detailed

Mandatory Skills

5+ years experience

Understanding of the Contact Center domain

Amazon connect

Business Analyst skills

Responsibilities

Interact with Business teams to gather Requirements.

Interact with Implementation / Support teams to refine requirements

Create required documentation to communicate requirements between project implementation and Business Teams.

📌 Contact center Business Analyst (Melbourne)
🏢 Ampstek
📍 Melbourne

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