Settlement Support and Community Care | Adelaide, Little Collins Street (HQ) | Maximum Term - Full-time

- INTERNAL APPLICANTS ONLY - PREFERENCE WILL BE GIVEN TO CURRENT SSACC EMPLOYEES
- Fulltime maximum term position to 30 June 2027 (part time will be considered)
- Positions can be based in Melbourne or Adelaide
- Annual salary is $70,561 + 12% super
- Other advantages include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role:

The Accommodation Coordinator provides coordination and support to CALD clients accessing AMES Australia accommodation services, including monitoring accommodation referrals, allocating placements and managing transitions between short-term and long-term accommodation. This position maintains accurate accommodation records and produces reporting to support program delivery and contractual compliance.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

- Minimum of a Certificate III in Community Services, Housing Support, Business Administration, Customer Service or related field
- AND/OR minimum of 2 years’ experience in accommodation coordination, housing support, property management or client services roles




- Demonstrated ability to coordinate accommodation referrals and allocations in accordance with contractual requirements and operational procedures
- Comprehensive understanding of accommodation and housing support processes, including onarrival accommodation, short-term and long-term housing transitions and crisis accommodation responses
- Demonstrated skills in data management, including ability to maintain records within client management systems, undertake data quality reviews, monitor data integrity and identify inconsistencies
- Proven ability to produce accommodation reports and retrieve, collate and analyse accommodation information from databases to support occupancy monitoring, demand trend analysis and client movement patterns
- Demonstrated ability to work with Excel spreadsheets at intermediate level, including data entry, basic formulas, sorting, filtering and the creation of simple reports and dashboards
- Demonstrated skills in property and facilities coordination, including the ability to liaise with property owners, real estate agents, contractors and monitor maintenance requests and work orders
- Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, accommodation providers, housing stakeholders, mainstream and settlement service providers as well as clients and their communities
- Demonstrated commitment to working effectively and respectfully with people from culturally and linguistically diverse (CALD) backgrounds.
- Demonstrated positive values of integrity, reliability, teamwork and professionalism, and demonstrated commitment to quality and continuous improvement principles.





Applications for this position will be accepted up to 11:59 PM on Sunday 25 October 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

- Your current resume
- A cover letter addressing the three selection questions outlined below

1. Tell us about a time when you worked with multiple stakeholders, such as housing providers, property managers, contractors or service providers, to resolve a complex accommodation issue. What actions did you take and what was the outcome?
2. Describe a time when you managed competing accommodation, housing or resource allocation requests. How did you prioritise needs, make decisions and communicate with stakeholders to achieve positive outcomes?
3. Provide an example of a time when you used data, reporting or record management systems to identify an issue, support decision-making or ensure compliance with organisational or contractual requirements. What was your approach and what was the outcome?

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

Attachments:

- Coord Accommodation FINAL Sept26 J202640 v1.pdf

📌 Coordinator Accommodation (Adelaide)
🏢 AMES
📍 Adelaide