About us

Territory Uniforms is a leading provider of quality uniforms and workwear solutions across the Northern Territory and beyond. We pride ourselves on delivering exceptional products and customer service to businesses of all sizes. Our commitment to excellence, reliability and innovation has established us as a trusted partner for organisations seeking professional uniform solutions. We foster a collaborative culture where our team members are empowered to make a real difference for our customers.

About the role

We are seeking a dedicated and results-driven Customer Account Manager to join our team at our Winnellie, NT location. This is a full-time position that plays a vital role in driving customer satisfaction, retention and revenue growth for Territory Uniforms.

As Customer Account

Manager, you will be the primary point of contact for our valued clients, managing their accounts, understanding their evolving needs, and ensuring they receive outstanding service and support. This role is essential to our business success and offers the opportunity to build meaningful, long-term relationships with customers whilst driving commercial outcomes for the organisation.

Key responsibilities

- Manage and nurture a portfolio of customer accounts, ensuring consistent communication

- Identify customer needs and recommend appropriate uniform and workwear solutions tailored to their specific requirements

- Process orders accurately and efficiently, ensuring timely delivery and quality standards are met

- Build and maintain robust relationships with key stakeholders within customer organisations

- Handle customer inquiries, concerns and complaints professionally, resolving issues promptly to ensure satisfaction

- Develop and implement account growth strategies to increase sales and market share within your portfolio

- Liaise with internal teams including operations, logistics and product teams to ensure seamless service delivery

- Maintain accurate and up-to-date customer records and account information in our systems





- Provide regular reporting on account performance, customer feedback and market insights to management

- Contribute to the achievement of sales targets and company objectives

What we're looking for

- Proven experience in account management, customer relationship management, or similar client-facing sales roles within a B2B environment

- Strong communication and interpersonal skills with the ability to build rapport and maintain professional relationships

- Demonstrated ability to identify customer needs and present solutions that deliver value

- Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications

- Excellent organisational skills with the ability to manage multiple accounts and priorities simultaneously
- A proactive, solution-focused mindset with a commitment to delivering exceptional customer service

- Strong negotiation and problem-solving abilities

- Knowledge of the uniforms, workwear or related industry is advantageous but not essential

- Willingness to travel locally to meet with customers as required

- Valid Australian driver's licence

What we offer

Territory Uniforms is committed to supporting our employees with a range of benefits and opportunities.

We offer competitive remuneration packages, staff discounts on our products, and a supportive work environment where your contributions are valued. We provide opportunities for professional development and career advancement as we continue to grow. We recognise the importance of work-life balance and foster a culture of respect, collaboration and inclusion. Our team is based in Winnellie, and we encourage a professional yet friendly workplace where every team member can thrive. We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds.

Apply now

If you are an experienced and enthusiastic customer account manager ready to make an impact with Territory Uniforms, we would love to hear from you. Please submit your application including your resume and a cover letter detailing your relevant experience and why you are interested in this role.

📌 Customer Account Manager (Winnellie)
🏢 Territory Uniforms
📍 Winnellie