Roster – Monday – Friday, 10.5 Hrs (Including unpaid meal break)

What You'll Do

- Evaluate customer requirements to identify and define tailored service and repair scopes, working closely with the quoting department to provide accurate quotations.
- Create and review work orders and work packs against customer purchase orders.
- Manage customer agreements, proforma invoices, invoicing, and claim processing in accordance with company procedures.
- Maintain accurate customer records, documentation and reports using key systems including DBS, Concur, SAP, CWS, IDS, Foundry and SIS
- Coordinate with customers and stakeholders to achieve timely outcomes, identifying additional opportunities to support continuous improvement.
- Create and manage warranty claims in accordance with Caterpillar guidelines on behalf of customers

Skills & Experience:
- Workshop, service, or heavy equipment industry experience.
- A customer-first mindset and strong stakeholder management skills.
- Exceptional organisation, planning, and communication abilities.
- Experience with warranty process and claims
- Experience using ServiceLink, DBS, or similar operational systems.
- Mechanical aptitude or a trade background (desired).

Our Benefits include, but are not limited to:
- Financial Perks - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing,



Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6547

📌 Customer Coordinator (Perth)
🏢 Westrac
📍 Perth