At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a outstanding place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Working at IKEA has its benefits:
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts across retailers and service providers)
- Novated leasing and EV subscription options
- Superannuation salary sacrifice
- Fitness Passport membership available
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information
- Position is Permanent Full Time, 76hrs/fortnight (hybrid, 1 day WFH)
- Location of role is IKEA Customer Service Office, Tempe, NSW.
- Internal job title at IKEA is Remote Team Leader
- This role requires availability to work 8:00am - 8:30pm on weekdays, with alternating weekend shifts
ABOUT THIS WORK AREA
As Customer Resolutions Team Leader your responsibilities will include, but are not limited to:
- Working collaboratively within our operations team whilst leading, coaching, and motivating your own team of co- workers.
- Ensuring your team are knowledgeable, competent, and inspired to provide exceptional customer service.
- Supporting IKEA to exceed our customer expectations by securing a fast and easy customer experience. You will facilitate this through delivery of high performing, efficient, and quality contacts in the different remote customer meeting points.
- Handling conflict and providing constructive feedback. You will be instrumental in refining and updating working processes and will be proactive in building relationships with stakeholders to secure customer centricity.
- Understanding the needs of our customers and have the confidence to support all their needs throughout their shopping journey at IKEA.
As Customer Resolutions Team Leader you have:
- The ability to deliver an exceptional customer experience by building and leading a high-performing, competent customer resolutions team that engages with customers in all channels.
- Previous leadership experience, leading people and working within a team.
- Strong time management skills. You can prioritise and delegate work for yourself and your team, ensuring organisational excellence.
- A problem-solving mindset, with an attitude where no task is too difficult to overcome.
- Previous experience working in a high volume, dynamic & fast paced environment.
- Strong communication skills with the ability to adjust your communication style based on the platform or receiver.
- Good knowledge of change management and understanding of key factors for a successful change initiative.
- Proficiency in decision-making and taking responsibility for customer issues.
We need people like you!
At IKEA, work is so much more than a job. Come join us!
📌 Customer Resolutions Team Leader (Sydney)
🏢 Ikea
📍 Sydney