- Supporting the Customer Service team with the day-to-day management of customer shipments.

- Communicating with customers and providing friendly, qualified and timely updates.

- Assisting with import and export freight bookings.

- Learning how international ocean freight and airfreight shipments are coordinated.

- Assisting with shipping documentation and data entry.

- Supporting customs clearance and delivery coordination.

- Liaising with internal teams, overseas offices, shipping lines, airlines, transport providers and other logistics partners.

- Monitoring shipments and keeping customers informed of shipment progress.

- Helping resolve day-to-day shipment issues with support from experienced team members.

- Assisting with job costing and invoicing.

- Maintaining accurate shipment information within our systems.

- Learning and following established operational procedures and customer requirements.

- Supporting continuous improvement initiatives and other projects as required.

- Developing an understanding of the broader logistics industry, including freight forwarding, customs clearance, transport and warehousing.

📌 Customer Service Assistant - Freight Forwarding (Melbourne)
🏢 OOCL Logistics
📍 Melbourne