About HELLA Australia – People Driven

HELLA was established in Australia since 1961, HELLA Australia has diverse product ranges and customer solutions across many industries including Automotive, Workshop Solutions, Commercial Vehicles, Agriculture, Mining and Marine.

Whilst we are part of the global FORVIA Group, we have complete autonomy, and an organisational structure designed to ensure that we deliver world class products in a way that best meets the needs of manufacturers, wholesalers, and workshops across Australia. We are committed to continuous improvement; we invest in developing our people and we embrace positive change to ensure that we always remain at the forefront of our industry. Our customers are at the centre of everything we do.

Our values are we cultivate “Teamwork”, we build on “Accountability”, we “Drive” with vision, we act with “Respect” we embrace “Agility”, and we believe in “Open-Mindedness”.

The Role:

We are currently seeking an experienced Customer Service Officer to join our highly successful Special Applications & Aftermarket business, reporting to the Customer Service Team Leader.

The successful candidate will work closely with the business and sales segments to service and process international and external customer enquiries, while providing support on HELLA products to the HELLA customer base.

Principal Objectives, Duties & Responsibilities:

- Receive & process all sales orders accurately, and in a timely manner.




- Manage inbound and outbound customer calls in a professional, friendly and efficient manner.
- Attend to customer queries professionally and with due diligence.
- Provide technical support to customers.
- Input & maintain customer schedules.
- Manage independent customer portals.
- Communicate with internal stakeholders & departments within HELLA.
- General administration duties.

Qualifications, Skills & Knowledge:

- Relevant experience with SAP/ERP system or similar.
- Proven experience in a busy customer service setting.
- Auto electrical background or relevant trade experience is highly regarded.
- Automotive parts interpretation experience is highly regarded.
- High level of professional communication skills (written & verbal).
- Strong attention to detail (data entry & numbers).
- Ability to develop and manage customer relationships.
- Ability to work independently.
- Customer focused mindset.
- Knowledge of warranty and credit process is advantageous.
- Strong problem-solving skills.
- A positive attitude, willingness to learn and ability to work collaboratively within a team.

This is an exciting and challenging role for a results-oriented, self-driven professional, to join a global organisation in a period of sustained growth. If this sounds like your perfect role, please click “Apply” and submit a copy of your cover letter and resume outlining your relevant experience and suitability for the role. Applications close Friday 13th November 2026

📌 Customer Service Officer (Moorabbin Airport)
🏢 Hella Australia
📍 Moorabbin Airport