The Company

Remote role. Our client is a large NDIS Service provider in the financial plan management space. They are looking for a number of experienced Customer Service Officers to join their team.

Please note: Applicants must have NDIS experience with a valid NDIS Screening Check.

6 months temporary role starting ASAP.

The Role

Working as part of a team, you will assist NDIS participants through a change in registration and make sure they feel supported along the way.

We have 6 month temporary roles in both their Onboarding and Customer Service teams.

Responsibilities (depending on the role) will include:

- Guiding participants/Carers/Support Coordinators through the new registration process
- Liaising with Participants over email/phone explaining the new process clerly and respectfully
- Gaining and recording consent where required
- Entering Participant details onto the system
- Answering queries on invoices and NDIS funding rules
- Assisting suppliers with queries on payments
- Updating change of details
- Dealing with any invoice processing anomalies

Your Profile

- You will be experienced in the NDIS space with a current NDIS Screening Check




- Organised and have a high level of attention to detail
- Robust Customer Service skills with the ability to communicate with people from a wide rage of backgrounds.

Apply Today

If this sounds like the right opportunity for you, we'd love to hear from you! Simply apply with your up-to-date CV in Microsoft Word format (.doc or .docx).

Reference Number: 06830-0013526130CG

This is a remote role.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

📌 Customer Service Officer| Remote| NDIS (Scoresby)
🏢 Robert Half
📍 Scoresby