XPT Software in Sydney, Australia seeks an experienced Contact Center Support specialist to manage incidents across voice, chat, and email. You will troubleshoot user-level issues, monitor operations, and coordinate with business and tech stakeholders to keep contact center services running smoothly.
The role requires hands-on experience with contact center platforms, preferably Genesys Cloud and Microsoft Dynamics 365 Contact Center, along with robust communication skills and issue escalation
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📌 Contact Center Operations Engineer (Sydney)
🏢 XPT Software
📍 Sydney
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