The Opportunity

McArthur is seeking a professional and customer-focused Customer Service Officer to join a local government team based in Hobart. This full-time role will involve delivering front of house services, assisting the public with enquiries, processing travel documents and providing administrative support. The successful candidate will be confident handling sensitive information, managing competing priorities and delivering exceptional service in a fast-paced environment.

Key Responsibilities

- Deliver professional front of house, concierge and telephone customer service, responding to public enquiries and providing administrative support.
- Process travel documents, including conducting quality assurance checks before and after printing.
- Complete accurate data entry, scanning and document processing.
- Maintain secure handling of sensitive documents, inventory and confidential information.
- Perform general administration, including records management, inbox monitoring, invoice processing and stakeholder liaison.
- Operate document printing and laminating equipment, including basic maintenance.
- Manage competing priorities independently while meeting performance targets and supporting team objectives.

Our Successful Candidate Will Have





- Previous customer service experience, ideally within government or another public-facing environment.
- Excellent communication and interpersonal skills, with a professional, empathetic and approachable manner.
- Strong attention to detail and accuracy when handling documentation and administrative tasks.
- Proven problem-solving skills and the ability to manage challenging customer interactions.
- Strong organisational and time management skills, with the ability to multitask and adapt to changing priorities.
- Confidence using business systems and technology.
- A high level of discretion, confidentiality and professionalism.
- The ability to work independently, exercise sound judgement and remain calm under pressure.
- A current National Police Check, with Baseline Security Clearance preferred.

If you are a reliable, customer-focused professional who enjoys helping the public and thrives in a fast paced administrative setting, we would love to hear from you!

Click Apply Now to submit your application or send your resume directly to *@mcarthur.com.au.

For a confidential discussion, please contact Sammi on (03) 9828 6***.

📌 Customer Service & Support Officer (Hobart)
🏢 Mcarthur
📍 Hobart