About the role

We require an enthusiastic and dedicated person to join our busy team as a full-time Duty Manager. This hands-on role requires outstanding customer service, the ability to lead by example, and clear direction and supervision of staff.

Key responsibilities

- Manage venue operations during your shift, including bar, restaurant, gaming and TAB areas
- Supervise, direct and support staff, including allocating duties and breaks
- Ensure compliance with liquor and gaming laws, including responsible service of alcohol and responsible gambling
- Monitor customer satisfaction, and resolve complaints and conflict professionally
- Oversee cash handling, gaming payouts, shift reconciliations and end-of-shift reporting
- Ensure health, safety and security procedures are followed, and respond to incidents
- Report maintenance and security issues, and coordinate setups for events and functions
- Assist management with stock control and ordering

About you

- Associate Degree, Advanced Diploma, or Diploma (or 3 years of relevant work experience as a substitute)
- Able to work a variety of shifts, including days, weekends and nights until 3am




- A very high level of skill in dealing with conflict and conflict resolution
- Staff management skills
- Strong communication and highly developed interpersonal skills
- Extremely versatile and able to multi-task, with keen attention to detail
- Reliable, punctual and trustworthy
- Accurate cash handling skills
- Able to perform manual handling tasks (lifting, pushing, moving and pulling) for setup requirements
- Current RSA, RSG Statement of Attainment, RMLV, Approved Manager's Licence and First Aid Certificate

About us Trinity Beach Sports Club is a well-known community club located on Cairns' Northern Beaches at Trinity Beach. Our club caters to the needs of locals, visitors, members and guests, and provides a fantastic dining and entertainment venue for the Northern Beaches community. Our facilities include an outdoor patio overlooking the oval, the 5th Quarter Restaurant, a sports bar, TAB and Keno, a gaming lounge, function rooms and an indoor kids' play area. We are open seven days, from 10am until late.

📌 Duty Manager - Full Time (Trinity Beach)
🏢 Trinity Beach Sports Club
📍 Trinity Beach