Company Description InterContinental Brisbane is a luxury hotel located at one of the city’s most prestigious addresses, blending iconic design with understated elegance. The property is deeply connected to Brisbane’s heritage and lively local culture, offering guests an experience that reflects the city’s vibrant spirit. Team members are part of a hotel environment that prioritizes personalized service, curated experiences, and attention to detail.

The hotel provides direct access to luxury retail, signature dining, and cultural attractions, creating a dynamic setting for hospitality professionals. Working at InterContinental Brisbane offers opportunities to contribute to memorable guest stays and grow within a globally recognized brand.

Role Description The Duty Manager is a full-time, on-site role based at InterContinental Brisbane in Brisbane, QLD. This position oversees daily hotel operations during assigned shifts, ensuring a seamless guest experience from arrival to departure.

Responsibilities include supervising front office activities, coordinating with housekeeping and other departments, managing guest inquiries and service recovery, and maintaining brand standards.

The Duty

Manager monitors occupancy, supports room allocation and rate management decisions,



and assists with cash handling and report completion. This role also involves leading and coaching team members on service excellence, ensuring compliance with safety and security procedures, and acting as the main point of contact for escalated issues or special requests.

Qualifications

- Robust guest service and relationship management skills, with the ability to handle complex inquiries and resolve issues effectively.
- Experience in hotel operations or front office management, including shift supervision and coordination between departments.
- Solid communication and interpersonal skills, with the ability to lead, motivate, and support a diverse team.
- Competence in using hotel property management systems and standard office software for reporting and daily administration.
- Knowledge of hospitality standards, safety and security procedures, and basic financial and cash-handling practices.
- Prior experience in a luxury or upscale hotel environment is highly beneficial.
- Ability to work flexible hours, including evenings, weekends, and public holidays as required by hotel operations.
- Relevant qualification in hospitality management or a related field, or equivalent professional experience.

📌 Duty Manager (Brisbane)
🏢 InterContinental Brisbane
📍 Brisbane