Duty Manager – Full Time

Trinity Beach Sports Club

Trinity Beach, Cairns & Far North QLD

Management (Hospitality & Tourism)

Full time – 38 hours per week

$80-90K per year, plus superannuation

- Full-time salaried role – rostered shifts including late nights, weekends and public holidays
- Employment under the Registered and Licensed Clubs Award 2020

Trinity Beach Sports Club is a well-known community club located on Cairns’ Northern Beaches at Trinity Beach. Our club caters to the needs of locals, visitors, members and guests, and provides a fantastic dining and entertainment venue for the Northern Beaches community. Our facilities include an outdoor patio overlooking the oval, the 5th Quarter Restaurant, a sports bar, TAB and Keno, a gaming lounge, function rooms and an indoor kids’ play area. We are open seven days, from 10am until late.

We require an enthusiastic and dedicated person to join our busy team as a full time Duty Manager. This hands-on role requires outstanding customer service, the ability to lead by example, and clear direction and supervision of staff.

Your duties

- Manage venue operations during your shift, including bar, restaurant, gaming and TAB areas
- Supervise, direct and support staff, including allocating duties and breaks
- Ensure compliance with liquor and gaming laws, including responsible service of alcohol and responsible gambling
- Monitor customer satisfaction,



and resolve complaints and conflict professionally
- Oversee cash handling, gaming payouts, shift reconciliations and end-of-shift reporting
- Ensure health, safety and security procedures are followed, and respond to incidents
- Report maintenance and security issues, and coordinate setups for events and functions
- Assist management with stock control and ordering

Essential criteria and skills

- Associate Degree, Advanced Diploma, or Diploma (or 3 years of relevant work experience as a substitute).
- Able to work a variety of shifts, including days, weekends and nights until 3am
- A very high level of skill in dealing with conflict and conflict resolution
- Staff management skills
- Strong communication and highly developed interpersonal skills
- Extremely versatile and able to multi-task, with keen attention to detail
- Reliable, punctual and trustworthy
- Accurate cash handling skills
- Able to perform manual handling tasks (lifting, pushing, moving and pulling) for setup requirements
- Current RSA, RSG Statement of Attainment, RMLV, Approved Manager’s Licence and First Aid Certificate
- A proven track record of understanding and delivering exceptional customer service

You must meet the criteria and skills required to be eligible for consideration for this position. Applicants who do not meet them will be advised accordingly.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

📌 Duty Manager - Full Time (Trinity Beach)
🏢 Trinity Beach Sports Club
📍 Trinity Beach