Job Description

- Supervision, support and training of Reservations Team to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
- Prepare yearly forecasts of occupancy and revenue in conjunction with Management
- Prepare and follow monthly objectives to increase occupancy and revenue
- Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
- Answer all telephone calls within three rings in a qualified manner according to brand standard
- Explain variances between forecast and actual occupancies and advise Management accordingly
- Ensure revenue is maximised through revision of occupancies, especially during peak seasons
- Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
- Ensure open communication is provided to Reservations Team of any days where bookings may be a concern
- Open and close room types, rates and allotments in order to maximise revenue and occupancy
- Manipulate PMS/GDS systems and any other online RES systems
- Regularly review and manipulates rates and availability on distressed inventory websites




- Places bookings in rooms to maximise back-to-back bookings. This also includes constant monitoring of room allotments and availability in the short and long term
- Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
- Compile relevant Reservations reports as necessary
- Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible
- Identifies the early stages in over-booking situations and attempts to find solutions or alternatives to mitigate this
- Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system
- Hold regular yield meetings with the General Manager and Operations Manager to review high and low occupancy periods, events and review opportunities
- Attend regular Front Office meetings to ensure clear communication between the Front Office Team, Sales Team and Reservations Team
- Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics
- Advise Sales Team of any relevant sales leads

📌 Reservations Manager (Perth)
🏢 Novotel
📍 Perth