The opportunity
Join a leading Australian financial organisation within a team focused on modernising platforms, improving data-driven personalisation, and delivering secure, scalable services.
The role
You'll plan and coordinate CRM team outcomes while developing, implementing, and maintaining the CRM platform. You’ll partner closely with platform leadership and delivery teams to translate business requirements into a seamless user experience.
Key responsibilities
- Design and deliver customised Dynamics 365 CRM solutions aligned to business needs
- Integrate internal/external applications via web services/APIs
- Maintain accurate, secure customer data; ensure platform compliance and governance
- Build automation workflows, real-time dashboards, and reporting to drive adoption
- Provide support, troubleshooting, and user enablement/training
- Monitor performance, document configurations, and recommend continuous improvements
- Collaborate with platform owners/managers, project managers, and cross-functional teams
What you’ll bring
- 5+ years’ experience as a CRM Engineer / Dynamics 365 Engineer (or similar)
- Solid hands-on capability with Microsoft Dynamics 365
- Experience with Microsoft Power Platform (e.g., Power Automate, Power Apps)
- Proven integration experience using web services/APIs
- Development skills in C#, .NET, and JavaScript
- Ability to optimise CRM performance, protect data integrity, and improve user adoption
- Relevant degree (or equivalent practical experience)
Next stepsIf interested, please APPLY NOW, applications are actively being reviewed. Queries can be addressed to
[email protected] Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
📌 Dynamics CRM Engineer (Melbourne)
🏢 Peoplebank Australia VIC
📍 Melbourne