Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The NDIA is establishing a new Clinical Support Team to strengthen participant safeguarding and to support staff navigating complex, sensitive and psychologically demanding situations. This enterprise-wide clinical capability will provide specialist clinical and psychosocial expertise to support safe decision-making, strengthen workforce capability and promote consistent responses to complex participant matters.

We are seeking experienced professionals for the following Executive Level 2 – Director roles:

- EL2 Director - Psychology Capability Lead (Professional Stream)
- EL2 Director - Psychosocial Response Lead (Professional Stream)

These roles will work closely together but have distinct areas of responsibility. As the capability continues to develop, the functions may operate across different areas of the Agency in response to emerging priorities and the needs of participants and staff.

About you

You are an experienced professional who responds calmly and compassionately in complex or sensitive situations. You bring strong professional judgement, communication and risk assessment skills and can provide clear guidance when situations are challenging or uncertain. You understand trauma-informed, person-centred and psychologically safe practice and can translate your professional expertise into practical advice for clinical and non-clinical audiences. Depending on the role, you will also bring strong capability in clinical governance and professional supervision, or people leadership and operational service delivery. You will be comfortable working in a developing capability where priorities and ways of working may evolve as the function becomes established across the Agency. These roles may involve exposure to distressing or sensitive participant circumstances. The NDIA provides a range of controls and wellbeing supports, including professional supervision, reflective practice, peer support and debriefing opportunities.

Applying for these opportunities

When applying, please indicate which role you wish to be considered for as your first preference:

- Psychology Capability Lead
- Psychosocial Response Lead




- Where you meet the eligibility and qualification requirements, you may be considered for both roles as part of this Recruitment process.

Please ensure you upload evidence of the mandatory qualification relevant to the role/s you are applying for. Applications without evidence of the required qualification will not be considered.

For further information about each role, including responsibilities, mandatory requirements and working arrangements, please refer to the relevant attached Position Description.

For more general information about the NDIA, working with us and what to expect during the recruitment process, please refer to the Candidate Pack.

As part of the selection process, candidates may be required to undertake psychometric testing alongside other assessment methods used to evaluate candidates' suitability for the role.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

- You will work for a socially inclusive and culturally diverse workplace
- Access to higher superannuation and above market leave entitlements
- Competitive remuneration and working conditions that support a positive work life balance
- Access to ongoing professional development and learning

Across these roles, you will help establish and strengthen an enterprise-wide capability focused on safe, trauma-informed, person-centred and evidence-informed practice.

EL2 Director - Psychology Capability Lead

As the EL2 Director - Psychology Capability Lead, you will provide senior psychological expertise and clinical governance leadership across the Clinical Support Team. You will provide authoritative advice on complex or escalated matters, oversee clinical governance and qualified practice arrangements, and help ensure appropriate supervision, quality assurance and professional standards are maintained. You will also use clinical insights to strengthen psychosocial risk management, organisational learning and development, early intervention and psychologically safe work practices across the Agency.

To be considered for this role, you must have the following mandatory qualifications and experience:

- an accredited tertiary qualification in Psychology




- current registration with the Australian Health Practitioner Regulation Agency (AHPRA)
- a minimum of five years' post-qualification clinical experience in mental health, allied health, disability or organisational wellbeing
- Psychology Board of Australia (PsyBA) Board Approved Supervisor status, or the ability to obtain and maintain this credential
- Australian citizenship and the ability to obtain and maintain the required security clearance.

EL2 Director - Psychosocial Response Lead

As the EL2 Director - Psychosocial Response Lead, you will lead the day-to-day operation and professional practice of the Psychosocial Response Team, supporting safe, consistent and trauma-informed responses to complex participant situations. You will coordinate service delivery, workloads and rostering while providing senior psychosocial guidance and acting as a key escalation point for complex, high-risk or sensitive participant matters. You will support your team to deliver safe and consistent practice, strengthen professional capability and identify emerging risks and insights that can inform broader organisational learning and improvement.

To be considered for this role, you must have the following mandatory qualifications and experience:

- a relevant accredited tertiary qualification in mental health or a related discipline, such as Psychology or Social Work
- current AHPRA registration and/or eligibility for Australian Association of Social Workers (AASW) membership, as applicable
- a minimum of five years' post-qualification experience in mental health, disability, community services, social services or a related setting
- experience providing senior psychosocial support, professional guidance and advice in complex, high-risk or sensitive environments
- Australian citizenship and the ability to obtain and maintain the required security clearance.

Please note: The EL2 Director - Psychosocial Response Lead role operates within a rostered service delivery environment between 6:30 am and 7:30 pm, Monday to Friday, with employees working 7.5-hour rostered shifts.

- See information on mandatory requirements and eligibility for each role under the role title within the 'Position Duties' section.
- Successful candidates will be required to undergo a pre-employment National Police History check and provide evidence of Australian Citizenship. Failure to do so may jeopardise your offer of employment.
- In addition to these checks, a Worker Screening Check issued by the relevant State/Territory worker screening unit will also be required for any role for which the normal duties are likely to require more than incidental contact with people with disability.
- As part of the selection process, candidates may be required to undertake psychometric testing alongside other assessment methods used to evaluate candidates' suitability for the role

📌 Clinical Support Leadership Opportunities (Professional Stream) (Queensland)
🏢 National Disability Insurance Agency
📍 Queensland