Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The NDIA is establishing a current Clinical Support Team to strengthen participant safeguarding and support staff navigating complex, sensitive and psychologically demanding situations. This enterprise-wide clinical capability will provide specialist clinical and psychosocial expertise to support safe decision-making, strengthen workforce capability and promote consistent responses to complex participant matters.

We are seeking experienced professionals for the following Executive Level 1- Assistant Director roles:

EL1 Assistant Director - Psychology Capability Advisor (Professional Stream)

EL1 Assistant Director - Psychosocial Responder (Professional Stream)

These roles will work as part of a developing multidisciplinary capability and may contribute across different areas of the Agency as priorities, functions and service delivery arrangements evolve.

About you

You are an experienced professional who can apply sound judgement and communicate clearly in complex or sensitive situations. You understand trauma-informed and psychologically safe practice and can translate your qualified expertise into practical, evidence-informed advice and support. You are comfortable working collaboratively across multidisciplinary teams and can adapt as priorities and ways of working evolve within a developing capability. Depending on the role, you will bring strong capability in specialist clinical advice, psychosocial risk and workforce capability, or participant engagement, psychosocial assessment, early intervention and risk-informed support. These roles may involve exposure to distressing or sensitive participant circumstances. The NDIA provides controls and wellbeing supports including professional supervision, reflective practice, peer support, debriefing opportunities and broader employee wellbeing initiatives.

Applying for these roles

When applying, please indicate which role you wish to be considered for as your first preference:

- Psychology Capability Advisor
- Psychosocial Responder

Where you meet the eligibility and qualification requirements, you may be considered for both roles as part of this recruitment process.

Please ensure you upload evidence of the mandatory qualification relevant to the role/s you are applying for.



Applications without evidence of the required qualification will not be considered.

For further information about each role, including responsibilities, mandatory requirements and working arrangements, please refer to the relevant attached Position Descriptions.

For more general information about the NDIA, working with us and what to expect during the recruitment process, please refer to the Candidate Pack.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

- You will work for a socially inclusive and culturally diverse workplace
- Access to higher superannuation and above market leave entitlements
- Competitive remuneration and working conditions that support a positive work life balance
- Access to ongoing professional development and learning

Where you can add value

Across these roles, you will contribute to safe, trauma-informed, person-centred and evidence-informed practice and help strengthen the way the NDIA responds to psychosocial risk and complex participant situations.

Depending on the role, you will:

- provide specialist clinical or psychosocial advice in complex, high-risk or sensitive situations
- support safe decision-making, early intervention and appropriate escalation
- identify psychosocial risks and emerging trends
- apply trauma-informed and psychologically safe approaches
- strengthen workforce capability through professional guidance, consultation, education and reflective practice
- work collaboratively with multidisciplinary teams and stakeholders
- contribute to organisational learning, psychosocial risk management and continuous improvement.

EL1 Assistant Director - Psychology Capability Advisor

As an EL1 Assistant Director - Psychology Capability Advisor, you will provide specialist psychology or occupational therapy advice and guidance to staff and leaders managing complex, high-risk or psychologically demanding situations.

You will apply trauma-informed and evidence-informed practice to support psychosocial risk management, escalation and appropriate organisational responses. You will also analyse emerging risks and trends and contribute specialist expertise to workforce wellbeing,



prevention initiatives and psychologically safe work practices.

A key part of the role will be strengthening workforce capability through professional guidance, education, training, consultation and reflective practice.

Mandatory qualifications and experience To be considered for this role, you must have:

- an accredited tertiary qualification in Psychology or Occupational Therapy
- current registration with the Australian Health Practitioner Regulation Agency (AHPRA)
- a minimum of three years' post-qualification experience in mental health, disability, organisational wellbeing or complex allied health settings
- Australian citizenship and the ability to obtain and maintain the required security clearance.

EL1 Assistant Director - Psychosocial Responder

As an EL1 Assistant Director - Psychosocial Responder, you will engage directly with participants experiencing distress, vulnerability or complex circumstances to understand their psychosocial needs and provide practical, early-intervention support.

You will assess psychosocial risks and participant safety concerns and support engagement, de-escalation, safety planning, referrals and appropriate escalation. You will also provide guidance to NDIA staff and leaders involved in participant responses and work with internal stakeholders and external services to coordinate appropriate support pathways.

You will contribute to safe and consistent professional practice through clear documentation, professional supervision, reflective practice and continuous improvement.

Mandatory qualifications and experience To be considered for this role, you must have:

- current AHPRA registration and/or eligibility for membership with the Australian Association of Social Workers (AASW)
- a minimum of three years' post-qualification clinical experience in mental health, disability, community services, psychosocial support or a related field
- Australian citizenship and the ability to obtain and maintain the required security clearance.

Please note: The EL1 Psychosocial Responder operates within a rostered service delivery environment between 6:30 am and 7:30 pm, Monday to Friday, with employees working 7.5-hour rostered shifts.

- See information on mandatory requirements and eligibility for each role under the role title within the 'Position Duties' section.
- Successful candidates will be required to undergo a pre-employment National Police History check and provide evidence of Australian Citizenship. Failure to do so may jeopardise your offer of employment.
- In addition to these checks, a Worker Screening Check issued by the relevant State/Territory worker screening unit will also be required for any role for which the normal duties are likely to require more than incidental contact with people with disability.
- As part of the selection process, candidates may be required to undertake psychometric testing alongside other assessment methods used to evaluate candidates' suitability for the role

📌 Executive Level 1 Clinical Support Opportunities (Professional Stream) (Queensland)
🏢 National Disability Insurance Agency
📍 Queensland