We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification to join their team on an initial contract until 30th June 2027. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions. Operating in a rapid-paced environment, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels.

The Environment & System Framework

You will work on site in Brisbane CBD, utilizing secure government databases, case management platforms, and document verification systems. Operating under the Australian Passports Act and strict privacy guidelines, you will be fully supported with comprehensive onboarding and system training.

What You Will Bring





Proven experience in high volume processing, document verification, or case management

Strong attention to detail with an eye for detecting errors or inconsistencies

Demonstrated customer service capability across multiple channels

Sound decision-making skills within structured legislative or policy frameworks

Microsoft Office proficiency and quick adoption of complex secure systems

Australian Citizenship (mandatory for Baseline Security clearance processing)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Passport Case Officer (Brisbane)
🏢 Randstad - Business Support
📍 Brisbane