We have an exciting opportunity for an enthusiastic Ecommerce Customer Service Administrator to join the our portfolio of leading ecommerce brands., including Camile & Stone Jewellery. You will be responsible for providing exceptional service & support to our franchisees and customers.

About the Role – Duties and skills

1. Administer incoming Customer Leads, proposals, quotes and won jobs (email, websites, CRM and phone)
2. Sales administration of outgoing sales in multi-channel “bricks and mortar” operating environment including technology sold online (listings, stock photos, specifications, etc), showroom sales and rentals, bulk local and e-waste parts and commodities sales.
3. Engage new and support existing Community partners; leads, newsletters, referrals/ and direct Sales enquiries to support Enable’s Affordable Tech for Good initiative.
4. Undertake sales administration tasks such as online channels stock levels/availability, pricing research, Customer database administration, orders, POS payments, returns, quality issues as well as data collection for Enable impact reporting.
5. Effectively use Enable systems (KPI Tracker, e-commerce system, photoshop, Point-of-sale (POS), database and CRM) to record, follow up to support Service Excellence




6. Order goods/services for overall operations and computer parts for refurbishing of devices.
7. Working closely with warehousing team/crew to ensure efficient and accurate pick, pack and dispatch of orders with additional support during seasonally busy periods.

Your skills, experience and attitude:

- Qualifications: Cert 4 Certificate or higher e.g. degree level in It or Business (desirable)
- 2-3 years e-commerce-based Customer service in consumer and business technology and/or electrical goods sector/s (highly desirable)
- Motivated and determination to deliver excellent Customer service and experience
- Excellent computer literacy, with strength in MS Office and an ability to quickly learn new systems
- A natural organiser and multi-tasker who thrives in a fast-paced environment.
- Strong verbal and written communicator able to develop and maintain excellent and positive relationships with all Sales stakeholders.
- Excellent attention to detail and valuable at problem solving.
- Have a passion for and strong desire to learn about Enables impact, services, processes, and varying customer needs.

📌 Experienced Customer Service Lead (Melbourne)
🏢 Camile u0026 Stone
📍 Melbourne