Purpose of the Position The position provides structured, participant-centred support to individuals and families experiencing complex personal, social and family challenges. The successful applicant will independently manage a caseload for NDIS participants, directly assessing their needs, conducting risk assessments, prepare and review support plans, coordinate referrals, and assist participants to access services such as but not limited to: health, welfare, housing, education, employment and other community services. The position requires regular collaboration with families, community organisations, government agencies and multidisciplinary professionals.

Core Capacity Services (CCS) employees are expected to take pride in delivering a seamless, high-quality service to our participants with a consumer directed care approach. We will always provide opportunities for choice, self-advocacy and participation in matters relating to the home as well as facilitating access to community services and facilities.

Company Values The following corporate values and behaviours underpin the working environment at Core Capacity Services and assist us in delivering our vision: “Helping our clients to live their best lives”

Essential Qualifications and Experience

· Australian Diploma of Community Services, or overseas equivalent

· At least 12 months post qualification full-time employment or part-time equivalent in a closely related community services role.

· Previous experience must include case management, direct family support, referral and service coordination, direct involvement with participant health and wellbeing and experience with safeguarding concerns.

Mandatory Screening and Training Requirements

· NDIS Worker Screening Check, or willing to obtain

· Working with Children Check, or willing to obtain

· Current drivers license, and reliable vehicle with comprehensive car insurance

· First aid certificate and CPR (HLTAID011 Provide First Aid)

· Assist with Medication

· Current Manual Handling

· Infection Control OR Hand Hygiene

· Food Safety

· Supported Decision Making

· NDIS Worker Orientation ‘Quality, Safety and You’

· NDIS New Worker – NDIS Induction Module

· Supporting Effective Communication

· Supporting Safe and Enjoyable Meals





Key Responsibilities

· Develop, implement, monitor and review individualised case plans and family support programs with clear goals, actions and outcomes.

· Conduct comprehensive interviews and assessments to identify participant’s circumstances, needs, strengths, goals and immediate or emerging risks.

· Review family circumstances, relationships and potential support needs including social, emotion and financial challenges.

· Manage an allocated caseload and provide practical, strengths-based and culturally responsive support to individuals and families experiencing complex circumstances.

· Deliver information, guidance and skill-building support that improves participants’ independence, resilience, wellbeing and family functioning.

· Undertake regular participant follow-up, evaluate progress against agreed goals and adjust support strategies where required.

· Prepare and maintain timely, accurate and confidential case notes, assessments, support plans, referral records, progress reports and other required documentation.

· Identify suitable government, community and specialist services; make and coordinate referrals; and follow up to support continuity of care.

· Assist participants to access health, welfare, housing, education, employment and other relevant services and entitlements.

· Liaise with community organisations, welfare agencies, government bodies and service providers to coordinate effective responses to participant needs.

· Advocate for participants and support families to understand and navigate services, programs and community resources.

· Work collaboratively with Social Workers, Welfare Workers and other professionals while exercising sound judgement within the scope of the role.

· Identify, document, escalate and respond appropriately to safety,



wellbeing and safeguarding concerns in accordance with organisational procedures and applicable legal obligations

· Ensure that behaviour is in keeping with CCS and NDIS Codes of Conduct

· Be familiar with all organisational policies and procedures, and act in accordance with these at all times.

· Adhere and respect the values, policies and procedures of the organisation.

· Operate within the Delegation & Decision-Making Matrix.

· Operate within the Quality Management System.

Essential skills

· Strong interpersonal, interviewing and written communication skills.

· Operating in accordance with the CCS Quality Management System, and the CCS Policy and Procedures manual.

· Strong organisational, case management, documentation and record-keeping skills.

· The ability to work independently, manage priorities and contribute effectively within a multidisciplinary team.

· The ability to work respectfully and effectively with individuals and families from diverse cultural and social backgrounds.

· Sound knowledge of community services, eligibility requirements and referral pathways.

· The ability to assess participant needs, identify risks and provide appropriate practical support.

· A demonstrated commitment to professional boundaries, privacy and participant confidentiality.

· Undertake professional development

· Participate in an annual performance appraisal

· Be adaptable in work hours to provide relief while other staff are on leave

· Attend staff, team and organisational meetings

· Other relevant duties as directed by the CCS Management Team

Desirable attributes

· Friendly and approachable

· Experience working as part of a team

· ‘Can-do’ attitude and solid trouble-shooting skills

· Flexible, with the ability to work independently

· Effective communication and interpersonal skills

· Reliable, have a caring and compassionate nature

· Experienced with dementia supports

· Strong experience with dysphagia, mealtime support and IDDSI Framework

· Familiar with trauma informed support methodology

· Training with Supported Decision Making framework

· Robust understanding of Work Health Safety issues

· Ability to pass a pre-employment medical and drug test if required

· Ability to work flexibly throughout the Perth Metro region

📌 Family Support Worker (Joondalup)
🏢 Core Capacity Services
📍 Joondalup