Company Description SecurITon Technologies is an IT managed services company that provides end-to-end technology support and solutions to a diverse range of clients. The organization focuses on maintaining reliable, secure, and efficient IT environments that help businesses operate without disruption. Team members work with modern infrastructure, tools, and processes to deliver consistent, high-quality service.

SecurITon Technologies values collaborative problem-solving, customer-focused outcomes, and ongoing career development for its technical staff.

Role Description The Field Operations Engineer is a full-time, on-site role based in Melbourne, VIC, responsible for delivering technical support and services directly at client locations. This role involves performing field operations activities such as installing, configuring, and maintaining IT infrastructure, including network devices, servers, and end-user equipment. The engineer will diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal downtime.

Daily tasks include responding to service requests, conducting routine system checks, documenting work performed,



and coordinating with internal teams to escalate complex issues when needed. The role also requires clear and professional communication with clients, managing expectations, and providing guidance on best practices for system use and reliability. Also includes expectation to be part of existing on call rotation.

Qualifications

Demonstrated experience in field operations, including on-site installation, maintenance, and support of IT systems.

Strong troubleshooting and technical support skills for hardware, software, and network-related issues.

Effective communication skills, with the ability to explain technical information clearly to non-technical stakeholders.

Relevant technical certifications (e.g., CompTIA A+, AZ-900, AB-900, SC-900) or equivalent hands-on experience.

Ability to work independently in the field, manage multiple tasks, and prioritize service requests in a dynamic environment.

Familiarity with ticketing systems, documentation standards, and IT service management practices.

Valid driver’s license and Vehicle

Australian Citizen

Salary range 65k-80k + super depending on experience

📌 Field Operations Engineer (Melbourne)
🏢 SecurITon Technologies
📍 Melbourne