Front of House Manager – New Contemporary Bakery | Melbourne CBD

We are a recent contemporary bakery opening in Melbourne CBD, specialising in viennoiserie and modern pastry.

We are looking for an experienced, motivated and passionate Front of House Manager to lead our opening team and oversee daily front of house operations.

The ideal candidate will have a strong background in managing busy cafés, bakeries or high-volume hospitality venues, with excellent leadership skills, a hands-on approach and a commitment to delivering exceptional customer service.

We are seeking someone who takes initiative, leads by example and brings fresh ideas to help develop a positive team culture and an efficient, welcoming customer experience.

Key Responsibilities

- Oversee daily front of house operations, ensuring smooth and efficient service.
- Lead, train and motivate the FOH team to maintain high standards of service and professionalism.
- Manage staff rosters, daily workflows and team performance.
- Maintain consistency in customer service, coffee quality and overall presentation.
- Monitor stock levels, manage ordering and minimise wastage.
- Handle customer enquiries, feedback and complaints professionally.
- Maintain a clean, organised and welcoming environment.
- Work collaboratively with the kitchen and management team to ensure seamless daily operations.
- Contribute ideas and initiatives to improve operational efficiency and customer experience.

About You
- Previous experience in a management or supervisory role within a busy café,



bakery or high-volume hospitality environment.
- Strong leadership, communication and organisational skills.
- Confident in managing teams and maintaining service standards during busy periods.
- Excellent understanding of customer service and hospitality operations.
- Solid coffee knowledge and barista experience highly regarded.
- Ability to work independently, solve problems and make decisions confidently.
- Reliable, proactive and comfortable with early morning starts.
- A positive attitude, strong work ethic and genuine passion for hospitality.

What We Offer
- Opportunity to be part of a new bakery from its opening.
- Play a key role in building and developing the front of house team and service culture.
- Work alongside a passionate and innovative team with opportunities to contribute ideas and improvements.
- A collaborative and supportive working environment that encourages creativity and professional development.
- A positive workplace culture with a strong emphasis on teamwork and mutual respect.
- Opportunities for career progression and growth as the business develops.

Location: Melbourne CBD Training Location: Essendon, VIC 3040 (prior to opening)

Employment: Full-time

How to Apply

Please submit your resume along with a brief cover letter introducing yourself, outlining your relevant management experience and explaining why you would like to join our team.

We look forward to hearing from you.

Pay: $65,000.00 – $75,000.00 per year

Benefits

- Employee discount
- Free drinks
- Free food

Work Location: In person

📌 Front of House Manager (Melbourne)
🏢 Collins Arch Bakery
📍 Melbourne