About the role

This is a varied, people-focused role combining reception, guest services, administration and some sales support. You'll play an important part in creating a welcoming and positive experience for our guests, from their first interaction with Living Valley through to their departure. Your primary focus will be supporting the day-to-day reception and guest services operations, ensuring guests feel welcomed, supported and well looked after throughout their stay.

Key responsibilities

- Welcome guests and assist with check-ins, check-outs and general reception enquiries.
- Provide warm, professional and attentive service to guests throughout their stay.
- Answer incoming phone calls, respond to emails and assist with onsite enquiries.
- Schedule guest appointments, treatments and bookings using booking systems.
- Assist with guest requests and help resolve enquiries to ensure a positive guest experience.
- Support general administration and the smooth day-to-day running of reception.
- Work closely with the Retreat Manager and wider team to support daily retreat operations.
- Assist with incoming retreat enquiries via phone, email and online channels.
- Help prospective guests understand our retreat programs and find the experience best suited to their needs.
- Follow up with prospective guests and assist in converting enquiries into confirmed bookings.

About you

- Has previous experience in reception, guest services,



hospitality or a similar customer-facing role.
- Is warm, personable and genuinely enjoys helping people.
- Has strong communication skills and a confident, professional phone manner.
- Is organised, proactive and comfortable managing competing priorities.
- Has excellent attention to detail and strong administrative skills.
- Is confident using booking systems, email and general office software.
- Has a genuine interest in health, wellness and helping people.
- Is flexible, reliable and enjoys working as part of a team.
- Is available to work Sundays and Mondays.
- Highly desirable: Previous experience in a health retreat, wellness, day spa or hospitality environment; Experience assisting with sales enquiries, follow-ups or bookings; Familiarity with Timely, ActiveCampaign and/or Retreat Guru.

About us Living Valley Health Retreat is located in the Noosa Hinterland, Queensland. For more than 35 years, Living Valley has helped thousands of people improve their health and wellbeing. You'll be part of a supportive team working in a unique health and wellness workplace, surrounded by the natural beauty of the Noosa Hinterland.

This role offers the opportunity to develop your skills across reception, guest services, retreat operations and sales, with the potential for additional hours and responsibilities as the business continues to grow.

📌 Guest Services & Reception Coordinator (Kin Kin)
🏢 Living Valley Health Retreat
📍 Kin Kin