Hotel Services Manager

Brady Hotels & Apartments | Melbourne CBD | Full Time

Lead Great People. Deliver Exceptional Guest Experiences.

Brady Hotels & Apartments is seeking an enthusiastic, organised and hands-on Hotel Services Manager to join our growing Melbourne CBD hotel group.

We're looking for a natural leader who enjoys working with people, takes pride in delivering exceptional guest service and knows how to bring out the best in their team.

This is a fantastic opportunity for an experienced hotel supervisor or Front Office leader looking to further develop their career in hotel management.

About the Role

Reporting to the Hotel Manager, you'll be responsible for supervising and coordinating hotel service staff, ensuring daily operations run smoothly and our guests consistently receive the genuine, personalised hospitality Brady Hotels is known for.

This is a hands-on management role combining team leadership, operational coordination and guest engagement.

You'll work closely with Front Office, Housekeeping and Maintenance to ensure service delivery is productive, staff are supported and the hotel maintains consistently high standards.

Key Responsibilities

- Supervise and coordinate the daily activities of hotel service employees.

- Determine daily staffing requirements and allocate duties based on operational needs.

- Prepare and maintain staff rosters, shift allocations and attendance records.

- Oversee staff performance and ensure service standards are consistently maintained.

- Coordinate with Housekeeping, Maintenance and hotel management to ensure smooth daily operations.

- Provide guidance, coaching and training to hotel service team members.





- Monitor operating procedures and recommend improvements to guest service delivery.

- Ensure workplace health and safety procedures are communicated and followed.

- Address employee concerns and assist in resolving day-to-day workplace issues.

- Manage guest complaints and coordinate appropriate service recovery.

- Assist with Front Office and reception duties when operationally required.

- Maintain explicit communication between hotel departments and management.

About You

- Previous experience supervising staff within a hotel environment.

- Experience coordinating staff duties, rosters and daily service operations.

- Strong leadership, communication and organisational skills.

- A qualification in Hospitality Management or Hotel Management is highly regarded.

- A genuine passion for hospitality and delivering exceptional guest experiences.

- Confidence in resolving operational issues and supporting team members.

- A practical, hands-on approach to leadership.

- A positive personality and the ability to build strong working relationships.

Why Join Brady Hotels?

- Join a proudly Australian-owned and growing hotel group.

- Work in the heart of Melbourne CBD.

- Take ownership of hotel service delivery and team coordination.

- Develop your leadership skills with an experienced management team.

- Enjoy a supportive and guest-focused working environment.

- Genuine career development and progression opportunities.

If you're a hospitality professional who enjoys leading people, coordinating hotel operations and creating memorable guest experiences, we'd love to hear from you.

Apply now with your resume and tell us why you'd be a great addition to Brady Hotels..

📌 Hotel Service Manager (Melbourne)
🏢 Brady Hotels
📍 Melbourne