ICT Support Specialist

Fixed Term Full Time | St Kilda Road, Melbourne

Join TLC Healthcare's growing ICT team and play a key role in supporting the technology that keeps our healthcare, aged care, childcare and corporate operations running smoothly.

Based at our modern St Kilda Road office overlooking Albert Park Lake, this is a hands-on role where you'll provide Level 1 & 2 support to users across multiple sites and business divisions. If you're a customer-focused IT professional who enjoys solving problems, building relationships and working in a fast-paced environment, we'd love to hear from you.

Why Join TLC Healthcare?

TLC Healthcare is an Employer of Choice for nine consecutive years and Australia's first fully integrated healthcare provider. We are committed to creating a positive workplace where our people can thrive.

What we offer:

- Free chef-prepared breakfast every Monday and Friday
- Complimentary gym membership
- Discounted private health insurance
- Employee Assistance Program (EAP)
- Novated leasing options
- Exclusive employee discounts through our TLC Shopping Portal
- Ongoing learning, development and career growth opportunities
- A supportive and collaborative team culture

About the Role

As our ICT Support Specialist, you'll be the first point of contact for IT support requests across the business, delivering responsive and professional technical assistance to a diverse range of users.

You'll support a Microsoft and Citrix environment, manage service desk requests, troubleshoot technical issues, and assist with hardware deployment and onboarding activities.

Key Responsibilities





- Provide Level 1 and Level 2 IT support via phone, email and ticketing systems
- Troubleshoot and resolve hardware, software and user access issues
- Support laptops, desktops, thin clients, mobile devices and peripherals
- Configure and deploy devices for new starters
- Support meeting room technology, AV equipment and specialised devices
- Manage user accounts, permissions and access requests
- Record, update and resolve tickets in line with service standards
- Work closely with stakeholders across healthcare, childcare, corporate and operational environments
- Participate in a rotating after-hours support roster
- Identify opportunities to improve systems, processes and user experience

About You

You enjoy helping people, thrive on problem-solving, and take pride in delivering exceptional customer service.

To be successful, you'll have:

- Experience in a Level 1/2 IT Support, Service Desk or Desktop Support role
- Qualifications in Information Technology or a related discipline
- Strong troubleshooting and diagnostic skills
- Excellent communication and stakeholder management skills
- Solid understanding of ITIL principles and service management practices
- Experience troubleshooting VOIP, LAN/WAN and wireless networks

Experience supporting:

- Microsoft 365




- Active Directory / Azure AD
- Intune
- Citrix environments
- Apple Business Manager and MDM solutions
- Service desk platforms such as Freshservice

Highly regarded:

- Experience supporting multi-site organisations
- Exposure to healthcare, aged care or other highly regulated environments

Compliance Requirements

- NDIS Clearance Check
- Three COVID-19 vaccinations
- Full Australian working rights

Apply Now

If you're looking for an chance to join a growing organisation where technology plays a critical role in delivering exceptional care and services, we'd love to hear from you.

For any questions regarding this role, please feel free to contact Talent Acquisition at *@tlchealthcare.com.au To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.

📌 ICT Support Specialist (Melbourne)
🏢 TLC Healthcare
📍 Melbourne