We’re Hireup, delivering disability and aged care support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone.

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do - Investigation Coordinator

Hybrid: Wynyard (Sydney), 2 office days per week

At Hireup, we believe safety is the foundation of independence. But when things don’t go to plan, we don’t just "handle" incidents, we seek to understand them.

As an Investigation Coordinator, you will lead the charge in unpacking complex situations, using high-level investigation techniques and technology to reconstruct events and identify the root causes of incidents.

You’ll blend your investigative curiosity with a human-centric approach, ensuring that every incident is handled with fairness,



equity, and speed.

- Be the First Responder: Respond quickly and empathetically to incident reports and complaints. You’ll be the bridge between Hireup and our clients, account managers, and support workers.
- Lead the Investigation: You won’t just report on what happened; you’ll uncover the why. You’ll investigate and use technology to learn how to prevent it from happening again.
- Navigate Compliance: Take the lead on our regulatory obligations, ensuring the NDIS Quality & Safeguards Commission and other bodies are notified accurately and on time.
- Document & Report: Craft comprehensive investigation reports that are as thorough as they are clear. You’ll also support our Trust & Safety Manager by feeding insights into our monthly dashboards.
- Drive Systems Change: You aren't just closing tickets. You’ll collaborate with internal teams to develop scalable, preventative actions that improve our entire safety ecosystem.

Your Background

- The Investigator: You have a natural curiosity. You know how to assess credibility, cross-reference information, and draw logical, evidence-based conclusions.
- The Communicator: You are an excellent listener who can establish rapport quickly, even when conversations are difficult or emotionally charged.
- The Analyst: You look at an incident and see the patterns. You are passionate about root-cause analysis and preventative strategy.
- A Fair Judge:



You remain respectful and objective, with the ability to assess credibility and draw logical, evidence-based conclusions.
- A Regulatory Expert: You understand (or are ready to master) the nuances of NDIS reporting and the importance of meeting strict deadlines.
- A Proactive Problem Solver: You don’t just see a problem; you see an prospect to provide insightful recommendations that help Hireup grow.

Why Should You Join?

You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability and elderly Australians. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get:

- Opportunities to develop - we are always learning!
- We’re a hybrid organisation, working together in our offices 2 days a week including Thursdays
- Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
- Allowances to support you in your work set up and professional development
- Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be

Apply now through the button below or please contact Shanice for any enquiries via [email protected]

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.

📌 Investigation Coordinator (Disability) (Sydney)
🏢 Hireup
📍 Sydney