Company Description DigiU operates at the intersection of technology and the utilities sector, helping organizations modernize their operations in a rapidly evolving digital landscape. The company focuses on delivering effective and cost-effective solutions that drive operational excellence for utility providers. DigiU leverages advanced technologies, including AI, machine learning, bots, and other digital tools, to optimize processes and performance.

Team members collaborate on innovative digital initiatives that directly impact how utilities serve their customers and manage critical infrastructure.

Role Description The IT & Network Support role at DigiU is a full-time position based in Boxhill, Victoria for one of our key cleints. The role involves providing day-to-day technical support for IT systems and network infrastructure, including monitoring performance, resolving incidents, and maintaining network reliability.

Responsibilities include configuring and managing network devices, diagnosing hardware and software issues, and ensuring adherence to network security standards. The individual will respond to user support requests, document solutions, escalate complex issues when required, and collaborate with other technical team members to improve overall system stability. The role also includes maintaining accurate records of network changes, contributing to continuous improvement of IT processes, and supporting the rollout of new tools and technologies.

Qualifications

- Candidates should possess strong skills in Network Administration and Network Security to manage, secure, and optimize network infrastructure.
- Candidates should possess solid Information Technology and Troubleshooting skills to support systems, diagnose issues,



and implement effective solutions.
- Candidates should possess effective Customer Service skills to assist internal users, communicate clearly, and provide timely, empathetic support.
- Relevant experience with routing, switching, firewalls, and VPNs, as well as operating systems (Windows, Linux) and basic server administration, is beneficial.
- A diploma or degree in Computer Science, Information Technology, or a related field, along with industry certifications (e.g., CCNA, CompTIA Network+, ITIL), is an asset.
- Ability to work in a fast paced environment, prioritize multiple requests, follow documented procedures, and maintain accurate technical documentation.

Key Responsibilities

- Perform structured cabling work running, terminating, labeling, and organizing network and power cables (Ethernet, fiber, patch panels, etc.)
- Install, configure, and maintain physical hardware including desktops, laptops, printers, monitors, routers, switches, and access points
- Perform hardware upgrades and replacements (RAM, storage drives, power supplies, peripherals, etc.)
- Set up, troubleshoot, and maintain WiFi access points and ensure optimal coverage across office/site locations
- Conduct routine hardware maintenance and preventive checks (dusting, cable management, rack organization, firmware updates on network devices)
- Physically rack, mount,



and organize networking equipment in server rooms/comms closets
- Act as onsite “hands-on-glass” support for the remote IT Support team executing physical tasks as directed (e.g., power cycling equipment, swapping hardware, running cable traces)
- Diagnose basic physical connectivity issues (loose cables, faulty ports, hardware failures) before escalating to the remote team
- Coordinate and communicate clearly with the remote IT Support team via phone/chat/ticketing system to relay onsite findings and receive instructions
- Maintain an inventory log of hardware assets, cabling layouts, and network device locations
- Assist with new site setups, office moves, or relocations involving IT equipment
- Ensure workplace safety standards are followed during installation and maintenance work

Required Skills & Experience

- Proven experience in IT hardware support, networking, or a similar technical field (1-3+ years preferred)
- Hands-on experience with structured cabling (Cat5e/Cat6, fiber optics is a plus)
- Working knowledge of networking hardware routers, switches, access points, patch panels
- Familiarity with WiFi setup, troubleshooting, and basic RF/coverage concepts
- Comfortable with hardware-level PC/laptop maintenance (upgrades, part replacement, diagnostics)
- Basic understanding of networking concepts (IP addressing, DHCP, VLANs not required to configure, but helpful for communicating with the remote team)
- Ability to work independently onsite while following remote guidance effectively
- Strong communication skills to liaise with a remote team
- Comfortable using ticketing systems or basic documentation tools to log work performed

📌 IT & Network Support officer (Melbourne)
🏢 DigiU
📍 Melbourne