Position Description

Operator Lagoon Wastewater Treatment

It’s an exciting time to join

We’re transforming the way we do business with significant investment in customer, digital and business innovation, re-

designing our infrastructure to service communities for generations to come and pursuing a circular economy so we can not only reduce our environmental footprint but also reduce energy costs to keep customer bills affordable. We’re also engaging communities to achieve better outcomes and supporting our incredibly talented and valued leaders and people.

Organisational Context east Victoria across an area of 20,000 square kilometres. The service delivery area is bound by Corryong, Yarrawonga,

Benalla and Dartmouth. We operate 21 water treatment facilities and 22 wastewater treatment plants that service most towns across the region. Over 200 full time equivalent staff are employed at our centres in Wodonga, Wangaratta, Benalla,

Yarrawonga, Corryong, Beechworth, Mount Beauty and Myrtleford.

Our operations are overseen by the Department of Energy, Environment and Climate Action (DEECA) on behalf of the

Minister for Water, and the Department of Treasury and Finance (DTF) on behalf of the Treasurer. We continue to invest in innovative and long-term capital projects which contribute to the health and well-being of current and future generations.

Our Commitment to Health and Safety from bullying and harassment for all employees, contractors, customers and visitors. We prioritise the health, safety

(physical and psychological) and wellbeing of all staff and customers.

Our Mindsets

At where our people are aligned with our business direction, proud of their contribution to business performance, and own a culture that is centred on the following mindsets:

- Committed to advancing and supporting people to succeed.
- Consistent in interactions with people and in applying processes.
- Provide empathy for people and be willing to place oneself in another person’s position.
- Accountable for one’s own actions and responsibilities and playing your part for the success of the

organisation.
- Cooperative with others to work towards the Corporation’s common goals

Position Objectives The Operator Lagoon Wastewater Treatment:

- Operations: Consistently execute lagoon-based wastewater treatment tasks, ensuring smooth and efficient

operations while minimizing disruptions and upholding system integrity.
- Safety & Compliance: Adhere to all safety protocols and standards, maintaining a strong record of safety and

compliance in all lagoon-based wastewater treatment operations.
- Team Collaboration & Reporting: Collaborate effectively within the lagoon-based wastewater treatment team as

part of a flexible, multi-skilled team that is adaptive to work requirements. Ensuring timely data input into systems and prompt reporting of operational trends and issues to senior roles.

Key Responsibility Areas

- KPIs: Monitor, track, and ensure achievement of set KPIs.
- Operational Execution: Execute daily operations as directed, ensuring consistent lagoon-based wastewater

treatment throughout the region.



Monitor systems and promptly address minor issues to ensure optimal performance. Including participation in a 7-day rotating on call roster.
- Data Entry & Reporting: Input operational data into systems such as AMIS, GIS, and SCADA as required. Provide

initial reporting on any noticeable trends or issues.
- Emergency Assistance: Support the rapid response team during lagoon-based wastewater treatment emergencies,

acting swiftly under the guidance of senior roles to minimize disruptions.
- Routine Maintenance: Carry out scheduled maintenance tasks, inspections, and checks on the lagoon-based

wastewater treatment systems to ensure they are in optimal condition.
- Safety Protocols: Adhere to all Occupational Health and Safety standards. Report any safety concerns to the senior

operator or coordinator and always ensure personal and team safety.
- Team Collaboration: Work collaboratively with the team, assisting fellow operators and taking guidance from the

Senior Operator and Lagoon Wastewater Treatment Coordinator. Participate in training sessions and team meetings (including the immediate team as well as the broader Wastewater Systems & Environment team).
- Stakeholder Communication: Report any customer feedback or concerns to the senior operator or coordinator.

Assist in communicating with the public during routine operations or emergencies as needed.
- Resource Management: Efficiently use and maintain equipment, tools, and materials required for lagoon-based

wastewater treatment operations, reporting any damages or needs for replacements.
- Asset & Infrastructure Management: Responsible for the operation and fault response to the authorities lagoon-

based treatment plants including inlet works, aeration assets, storages and discharge facilities.
- Other: Perform overtime and undertake additional tasks as needed, consistent with the role's level and the

individual's skills and experience.

Organisational Relationships

This role reports to the Team Leader Lagoon Wastewater Treatment and liaises with all internal stakeholders, peers in water corporations or local government, government agencies and members of the public.

Accountability and Extent of Authority

- Accountable to the Team Leader Lagoon Wastewater Treatment for the performance of responsibilities

and duties.
- Accountability: Responsible for the hands-on execution of lagoon-based wastewater treatment tasks, accurate

data entry, adherence to operational procedures, and maintaining safety standards during daily operations.
- Authority: Execute tasks as instructed. Utilize AMIS, GIS, and SCADA for day-to-day operations and data entry.

Alert senior roles of any system anomalies or potential issues.



Contribute to team discussions by providing on- ground insights and observations. Report any safety concerns immediately and suggest improvements based on operational experience

Judgement and Decision Making

- Uses judgment to carry out tasks efficiently, ensuring correct data input into AMIS, GIS, and SCADA. Quickly

identifies and reports any operational or data inconsistencies.
- Makes day-to-day decisions based on operational procedures, prioritizing safety and the stability of the lagoon-

based wastewater treatment network. Relies on training and experience to navigate routine challenges and consults with superiors on more complex issues

Specialist skills and knowledge

- Knowledge and expertise in lagoon-based wastewater treatment operations.
- Demonstrates capability in conducting routine system checks and data entries, ensuring accurate and effective

reporting. Familiar with the operation and basic troubleshooting of AMIS, GIS, and SCADA systems.
- Experience operating plant and machinery essential for lagoon-based wastewater treatment activities. Adheres to

established safety and operational standards.
- Experience in wastewater treatment sampling and testing activities.

Management Skills

- Exhibits effective self-management by prioritizing and completing tasks on schedule.
- Meets performance standards consistently and seeks feedback for improvement.
- Manages time efficiently, handling multiple duties, and communicates challenges promptly. Adapts to changes in

workload, ensuring tasks align with team goals

Interpersonal Skills

- Maintains effective communication and negotiation abilities.
- Works effectively with a range of teams and stakeholders.
- Handles public and customer interactions with tact and professionalism.
- Partners effectively with contractors for project execution.

Qualifications and Experience

- Certificate III in Water Industry Operations or substantial experience in the water industry and demonstrated

progress towards achieving these qualifications.
- Medium rigid truck license or willingness and ability to obtain.
- High risk work licenses and/or competencies.

Requirements of Employment

Employees of

Ensuring the Health, Safety and Wellbeing of yourself and others

- Ensure the health, safety and wellbeing of yourself and others.
- Adhere to

training.
- Report all incidents regardless of the severity and participate in incident debriefs.
- Take all reasonable actions to ensure the health, safety and wellbeing of yourself and others in the workplace.

Proactively focus on your physical and mental wellbeing. Protecting the Environment helping our communities build resilience and adapt to climate change. This will be demonstrated through continued emissions reduction, climate adaptation and environmental stewardship.

Data Privacy

As a Victorian government organisation,

2014 (“PDP Act”). There are 10 Information Privacy Principles (“IPPs”) in the PDP Act that govern the way that North East

Water collects and handles the personal information of current and future employees and customers.

Privacy Statement can be found on our website.

📌 Lagoon Wastewater Treatment Operator (Wodonga)
🏢 North East Water
📍 Wodonga