Job Description

Join Our Team - We're Hiring!

Full-Time | 6-Month Contract | Hybrid Working

Help families navigate the moments that matter.

As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.

This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.

Why join us?

- Hybrid working with flexible rostered work-from-home opportunities
- Varied role across phone, email, online chat and administration
- Supportive team culture with ongoing coaching and development
- Meaningful work helping families access quality care and education

What you'll do

- Assist families with billing, payments, bookings and subsidy enquiries
- Respond to calls, emails and online chat enquiries
- Investigate and resolve customer issues




- Maintain accurate records across multiple systems
- Deliver exceptional customer experiences on every interaction

About you

We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.

You'll bring:

- Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar workplace
- Excellent communication skills
- Strong problem-solving ability and attention to detail
- Confidence working across multiple systems
- Empathy and professionalism when handling sensitive matters

The details

- 38 hours per week
- Monday to Friday rotating roster between 8am-8pm
- First 4 weeks 9am – 5pm in-office for training
- Hybrid work model after onboarding
- Full Australian working rights required

📌 Customer Experience Consultant (Camberwell)
🏢 Junior Adventures Group
📍 Camberwell